Customer Service Specialist

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

We are looking for a passionate Customer Service Specialist to join our team in Alba. In this role, you will manage incoming orders from the Customer Distribution Centers and the collaborative VMI (Vendor Managed Inventory) process. Your objective will be to optimize stock levels, enhance delivery efficiency, and improve service levels at points of sale, based on demand forecasts and in close collaboration with the Key Account Manager.

Main Responsibilities:

As a Customer Service Specialist, you will be responsible for overseeing the Customer’s replenishment processes. You will monitor inventory levels in Customer warehouses and coordinate product restocking based on available production.
Your goal will be to ensure the Customer maintains adequate inventory levels to meet demand, while maximizing efficiency through reduced stock levels, improved delivery saturation, optimized delivery frequency, minimized stockouts, and enhanced order fulfillment.
Additionally, you will analyze KPIs related to service levels, target stock, and logistics, ensuring continuous process improvement. Finally, you will work closely with internal teams such as Demand Planning, Sales, Trade Marketing, Transportation and Warehouse departments to ensure product availability for our Consumers.

Who we are looking for:

You will bring your master’s degree background in Engineering, Economics, or related, together with your advanced proficiency in Excel (i.e., pivot tables, VLOOKUP).

Your true interest for international mobility will be a great asset for us, together with your fluency in both Italian and English and your good communication skills.
You have a strong analytical mindset, problem solving and the capability to prioritize your activities.
Bring with you your curiosity and willingness to learn!

Does it sound like the right opportunity for you? Do not hesitate to apply, uploading the English version of your CV!

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.