Customer Service Executive

We are ASICS. And our five letters have meaning. ‘Anima Sana in Corpore Sano’ or a Sound Mind in a Sound Body. We’re committed to supporting more people to experience the transformative power of movement.

So, this is your chance to join a truly purpose-driven brand, and become part of a family. You’ll join a company focused on creating an inclusive environment that fosters diversity and individualism, healthy bodies and healthy minds.

We look forward to receiving your application online – just send your CV and motivation letter via our career page.

Purpose of role:
Coordinate and administer the sales process from receipt of orders to the delivery and invoicing, in line with the Sales Commercial Policies. Communicate effectively with the customer, sales, orderbook team and Distribution Centres about issues, delays, enhancements, and improvements. The Objective is to create a world class service quality, respecting priorities, sales, and distribution policy. As a member of the Customer Service department:

Be the main point of contact for all Specialty/Field and Kiban (smaller turnover) account Customers and selected Key account customers, from start of order until completion, ensuring alignment with ASICS commercial directives.
Provide general customer support via telephone and e mail by maintaining service levels and assigning inquiries to the appropriate team members. Provide support and training for other colleagues.
Process customer orders and follow up on their status, liaising with the Order book team to ensure maximum conversion of the order book to invoiced sales.
Professionally manage returns, credit, and claims. Professionally interacts with clients, building positive relationships.
Maintaining records of all transactions when dealing with customer orders. Meet with key customers to review performance and address issues.
Proactive, strong communication with internal (Supply Chain, Sales, Finance...) and external partners. Attend several key meetings on a weekly and monthly basis. Liaise with Sales and DC's to make arrangements for shipping and delivery and follow up on their status.
Create and track deliveries to ensure the DC fulfills the SLA.
Learn and maintain a high level of product knowledge

Key competencies and Behaviors
Analytical skills.
Working knowledge of SAP FMS (AFS) and supply chain processes is a plus.
Excellent English language skills.
Intermediate level Microsoft Excel and Word essential.
Team player.
Flexible.
Resilient under pressure

LOCATION: Cuneo