Community Team Lead (Milan, Italy - Remote Role Possible)

Community Team Lead (Milan, Italy - Remote Role Possible)

About Classpop!

Classpop! is the top-rated marketplace for fun, social experiences in the U.S. and Canada. Guests choose Classpop! for booking events such as birthday parties, team building activities, date nights and more, with class offerings ranging from dance classes to cooking classes to floral arranging classes and other creative experiences.

Consumers and companies alike use Classpop! to discover new ways to connect through cooking classes, paint and sips, mixology, pottery classes, and other unforgettable classes. In addition to providing customers access to world-class top instructors and content, we also provide a great source of income to our partners that includes chefs, artists, business owners and venues.

Serving both customers and our partners is our top priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best classes and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.

About the Role:

We are looking for a full-time Community Team Lead with strong experience in leading communities and partners. This is an important role within our operations team with many growth opportunities.

Responsibilities Include:

1. Lead and assist our community partners.
2. Give all necessary direction to customer service to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction.
3. Set KPIs for categories and track KPIs and provide feedback to team members whenever necessary.
4. Monitor dates, bookings and availability of partners.
5. Identify system and workflow improvements to enhance partner efficiency.
6. Understand Classpop's services and provide solutions to partner inquiries relating to our platform in a timely manner.
7. Provide support to partners and respond to inquiries through multiple channels including phone, chat and email, in line with company standards for communication.
8. Assist our community of hosts with any questions or requests pertaining to our platform, upcoming experiences, tools and communication.
9. Minimum of 4 years of experience managing community partners.
10. Ability to perform data driven analysis in Excel with minimal guidance.
11. Proficient in setting and maintaining KPIs.
12. Professional with excellent verbal and written communication skills.
13. Positive attitude and a willingness to learn and grow in the position.
14. Ability to be resourceful and responsive.
15. Ability to work efficiently and distraction free in a home office environment.
16. Proficient in Google Suite and Excel.
17. Experience working with a CRM.
18. Detail oriented.

Hours: 8 hours/day and at least 6 hours within the 8am to 6pm time window (any time zone in the US).

What We Offer:

• Work anywhere in the world (we are 100% remote team).
• Great work environment with a strong and friendly team of co-workers.

Location: Milan, Italy, or anywhere in the world. This is a fully remote role and qualified candidates from anywhere in the world can apply for this role.

If this sounds like you, then Classpop! just might be the right place for you! Welcome home!