Client Success Analyst

Job Description - Client Success Analyst (14003380D20240919)

Client Success Analyst - Internship

AXA’s Management Committee is driving a unique strategic initiative – AXA Digital Commercial Platform (DCP) – designed to transform AXA’s value proposition. Through AXA DCP, AXA will serve existing and new clients and partners through an evolving business model, where the focus is on risk prediction, prevention and management.

AXA DCP relies on creating a platform of AXA’s risk insights, risk management, and risk prevention capabilities to enhance and support our service offering to commercial clients and third parties. End users will be able to access a broad selection of data built on existing or developing AXA assets.

AXA DCP aims to:

• Improve our underwriting pricing and claims capabilities across the commercial lines book of business of AXA Group
• Create a platform for risk management and prevention services
• Build an ecosystem of business partners

The Client Success Analyst plays a crucial role in the client management operations, supporting Clients, supporting Business Leaders in understanding Client data and working day by day to provide a high-class experience to our Clients.

You will also be involved in the Go To Market ideation and execution of our services and products, based on Clients needs, geographies and targets. Keeping in mind Client centricity as a key pillar for any of our actions.

What will your essential responsibilities include?

CLIENT OPERATIONS

• Handle the users onboarding from beginning to end, ensuring a customized one-on-one approach, contacting directly with each user, accompanying them through all the steps of the onboarding process, to ensure adoption
• Manage the relationship with AXA XL stakeholders to ensure smooth client onboarding processes
• Manage and improve processes to succeed the relationship between users and AXA Digital Commercial Platform
• Analyse Client data to report valuable insights about Client's activities
• Collaborating with AXA DCP functions to use clients' analytics to improve our service to Clients
• Define the user onboarding process and coordination with service desk
• User requests triage and support to users
• Client and user database management

TRANSVERSAL RESPONSIBILITIES

• Monitoring AXA DCP’s progresses and performance to ensure timely and effective delivery to management and other stakeholders (primarily AXA XL and AXA Group)
• Become the owner of specific project to execute Go To Market initiatives, Clients campaign or new initiatives
• Supporting the team in Service Creation journey (from service design to service creation and go to market) aligned with AXA DCP’s way of working
• Working effectively with relevant stakeholders for efficient Services implementation to challenge hypothesis
• Create consistency among Services project teams supporting the identification of dependencies, synergies, new potential features and perspectives

We’re looking for someone who has these abilities and skills:

• Proven analytical and problem-solving skills.
• Ability to work with cross-functional teams to deliver on a common goal
• Interpersonal skills and developing relationships with team members
• Good communication and presentation skills, written and verbal. English is required, any other languages are a plus.
• Ability to multi-task and work under pressure.
• Management of stakeholders and their expectations

Location: IT-IT-Lombardy

Work Locations: IT Milan Corso Como 17 Corso Como 17 2 Lombardy 20154

Schedule: Full-time

Job Type: Internship

Job Level: Entry Level

AXA XL is an Equal Opportunity Employer and does not discriminate against any colleague or applicant for employment on the basis of race, color, national origin, religion, sex, gender identity and/or expression, sexual orientation, age, disability, genetic information, veteran status, military status or any other category protected by local law.