Client Advisor TAG Heuer Venezia

TAG Heuer: the Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach, and a cool and free-minded spirit to think ahead and establish records. The TAG Heuer watches and chronographs are an authentic concentration of innovation, design, and engineering for bold, self-confident people who are connected to the future.

CLIENT ADVISOR (M/W)

A TAG Heuer Client Advisor is:

1. Plays a central role on the sales floor, increasing boutique sales and achieving objectives by working on individual KPIs, always delivering memorable experiences & services in store. Supports colleagues & other team members in the boutique.
2. Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique. Achieves individual clienteling objectives leveraging all the tools provided. Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way.
3. Contributes to all daily processes under the supervision of the Boutique management. Leverages all tools properly. Applies rigorously all guidelines related to grooming, attitudes, and Visual Merchandising.

HARD SKILLS

• Knowledge of luxury retail environment (minimum 2 years experience)
• Selling skills: client discovery, product presentation, storytelling, upselling, handling of objections, sales closing, etc.
• Understanding of sales KPIs
• Knowledge of Client and Clienteling KPIs
• Knowledge of digital tools
• Knowledge of / interest in Brand DNA, history & collections

SOFT SKILLS

• Client-centric mindset, focused on recruiting new clients and growing the active client base, nurturing long-term relationships with clients
• Open-minded, excellent interpersonal and communication skills
• Energetic, self-motivated, action and results-oriented
• Self-starter, able to work effectively in a fast-paced and dynamic environment
• Adaptable to changes, flexible, able to bring up new ideas and solutions
• Team spirit, high integrity, and transparency