Executive Customer Service

Job Responsibilities:

1. Perform Sales and Delivery Order, NCM
2. Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status, and delivery tracking.
3. Support Credit Management, Billing, and Accounts Receivable Follow-up
4. Manage Master Data maintenance process to ensure effective order management
5. Ensure Order Accuracy with specific focus on fields such as incoterm, RETA, Test IDS, Shipping instruction, LC term, Partner role, Plant code, arrival port, etc.
6. Handle customer complaints via Non-conformance Management (NCM) system. Actively communicate status, investigation results, corrective actions to customers, and ensure on-time closure for non-product/product quality related complaints. Capture customer expectations/requirements and feedback to BU/Functions.
7. Support implementation of business rules related to customer order management process
8. Provide order status report, track customer orders, create & circulate transactional reports, and follow up timely for documentation.
9. Contribute to further development of customer care within CC and fostering a culture of customer focus in the team.
10. Support Sales team for maintaining their forecast in BWDB/Sales Force/APO.