Customer Experience Advisor - United Kingdom Customer Experience · Bengaluru

Bark.com Global Limited.; Bengaluru; On-site; INR 3,46,000 - 4,04,000; Full time

Job summary

A leading services marketplace in Bengaluru is seeking a Customer Experience Advisor. This role involves being the first point of contact for professionals and customers across multiple countries, providing outstanding service and support, as well as identifying sales opportunities. Ideal candidates have customer service experience and strong communication skills. Competitive salary and numerous benefits are offered.

Benefits

5 days work week

Competitive salary: ₹3.75 LPA

One-way cab facility

33+ paid days off annually

Access to Learning & Development programs

Enhanced Cult.fit membership

Qualifications

• Minimum 1 year of experience in a customer-facing role.
• Experience with customer service software is a plus.
• Ability to build rapport quickly with customers.

Responsibilities

• Be the first line of communication for professionals and customers.
• Handle inbound and outbound queries via phone, emails and chat.
• Identify sales opportunities and contribute to revenue growth.

Skills

Customer service

Sales experience

Communication skills

Zendesk proficiency

Conflict resolution

Tools

Zendesk

Job description

Overview

WALK-IN INTERVIEWS Career Comeback Professionals || Experienced Professional || Fresh Graduates

Hiring for Position - Customer Experience Advisor

Joining Date : Within 10th Nov 2025

Interview Date & Time :

• 20th October 2025 to 3rd November 2025 (Only Weekdays i.e. Monday to Friday)
• 12:00 PM IST to 05:00 PM IST

Where : Bark.com, 1st Floor, Tower 3, IndiQube Symphony, Craig Park Layout, Ashok Nagar, Bengaluru, Karnataka 560001

Google Maps : https://maps.app.goo.gl/YvR6uUgx1Kde8UELA

Document(s) To Carry - Résumé

About the Role

We are looking for an ambitious and professional Customer Experience Advisor to join our APAC team in India. This role is ideal for individuals who bring a strong blend of customer experience and sales capabilities. You will be the first point of contact for professionals and customers across Australia, New Zealand, the UK, and the US, handling a mix of inbound and outbound interactions.

This is an exciting and busy role where you will be the first point of contact for the professionals and customers who contact Bark for support. In this role, you will be the voice and face of Bark, expertly guiding our customers through the platform, ensuring they get the most out of their profile, and helping our professionals to build their businesses. You will be a dynamic problem solver who is able to juggle multiple priorities, whilst delivering an outstanding, next-level service.

Our professionals rely on our customer service as we aim to partner with them to help ensure their success is our success. As part of this role, you will also have the opportunity to earn a commission, on top of your base salary, by converting warm leads through upsell opportunities. You will become the voice of the customer internally, as you champion their issues through sharing feedback and ideas you receive in your unique position at the forefront of the action.

Responsibilities

• Be the first line of communication for professionals and customers in UK & US
• Handle inbound and outbound queries via phone, emails and chat from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented
• Identify sales opportunities and contribute to revenue growth by offering relevant services and upgrades
• Be a product & customer expert, assisting new and existing professionals with any queries that they may have
• Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business
• Solve technical issues and support the development of our platform and products by providing vital feedback to the broader business
• Work in line with performance metrics of the Global Customer Experience: Productivity and Quality of interactions, along with CSAT and Online Time

Shifts

We are looking for individuals interested in full-time hours to join our Customer Experience team. Typically, you will work 12:30 PM to 09:30 PM IST. (shifts may vary based on daylight savings)

Skills and Experience

• Minimum 1 year of experience in a customer-facing role supporting international customers via phone and email
• Experience with customer service software is a plus; we use Zendesk
• Ability to build strong rapport quickly and confidently with customers
• A driven self-starter, self-motivated with a great work ethic
• Confident in handling diverse queries, able to easily adapt to any given situation
• The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark
• Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls, and admin
• Exceptional attention to detail and follow-through
• Have outstanding written and verbal communication skills in English, with attention to detail, and the ability to write confidently and accurately

Perks and Benefits

• 5 days work week with 2 week-off days
• Competitive salary: ₹3.75 LPA (plus sales commissions and shift allowances as applicable))
• One-way cab facility
• 33+ paid days off annually
• Quarterly team socials
• Access to Learning & Development programs and personal L&D budget
• An annual Learning & Development budget to spend on courses, training, or other resources that support your professional development.
• Access to Oliva, a leading mental health and wellbeing platform, offering personalised support when you need it.
• Insurances - Family Floater Mediclaim, Employee Personal Accident and Employee Term Life
• Enhanced Cult.fit membership for all employees with access to mental health courses and fitness classes

About Bark

Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UK's largest and fastest-growing services marketplace, we're on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other.

Our cutting-edge technology and customer-first approach ensure people can access the best professionals for any job, while our 230+ strong team is dedicated to delivering an outstanding experience every step of the way. In 2024, we were proud to be recognised in the Sunday Times Best Places to Work.

As a scale-up backed by leading private equity firm EMK Capital, Bark offers the energy and agility of a start-up combined with the stability and resources of an established business. Joining Bark means being part of a high-growth journey with plenty of opportunity to learn, contribute, and make a real impact.
Diversity Statement

At Bark, we are a platform for people, revolutionising the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers to succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about.