Valgenesis Support Engineer

T-pro; Cork; Hybrid; EUR 50,000 - 70,000; Full time

Job summary

A leading technology company in Cork is seeking a Lab PC Engineer to support pharmaceutical laboratory operations. Responsibilities include deploying IT solutions in regulated environments, managing hardware assets, and ensuring compliance with industry standards. Ideal candidates should have 2-3 years of experience in a pharmaceutical QC lab and relevant IT certifications. This full-time role may offer hybrid working conditions.

Qualifications

• 2-3 years of experience in a pharmaceutical QC laboratory environment.
• 3-5 years of experience in hardware, operating systems, applications, and networks.
• Preferred recent IT certifications.

Responsibilities

• Gather and analyze Lab PC system requirements.
• Design and implement system solutions.
• Install and configure laboratory software applications.
• Manage operating system upgrades.
• Develop and update Standard Operating Procedures (SOPs).

Skills

Deploying IT solutions

GxP environments

System testing

Documentation

Customer service

Education

Bachelor's degree in Computer Science

Microsoft certifications

Tools

Windows 10

IT service management systems

Job description

Overview

We are seeking a Lab PC Engineer to join our Lab IT Services team supporting pharmaceutical laboratory operations. The ideal candidate will have hands-on experience in deploying IT solutions in regulated GxP environments and will be responsible for ensuring compliance with industry standards including FDA 21 CFR Part 11, EU Annex 11, and GAMP guidelines.

Responsibilities

Technical Responsibilities:

• Gather, analyze, and contribute to Lab PC system requirements.
• Design and implement system solutions aligned with pharmaceutical and regulatory standards.
• Install and configure laboratory software applications according to specifications.
• Manage operating system upgrades and platform migrations.
• Author and contribute to documentation such as user requirements, functional specifications, configuration documents, and technical requirements.
• Develop and update Standard Operating Procedures (SOPs).
• Assist with system testing, script execution, and authoring change requests (CRs).
• Manage Lab PC hardware assets, adhering to laboratory best practices and inventory control procedures.
• Build, image, deploy, and decommission Lab PC systems.
• Respond to incidents and fulfill service requests using IT service management systems; escalate and resolve issues passed on from Level 1 support teams.

Compliance Responsibilities:

• Adhere to procedures for periodic reviews and data integrity in GxP environments.
• Conduct security and audit trail reviews to assess data generation, modification, deletion, and metadata changes in Lab PC and software systems.
• Identify remediation needs and follow up on corrective actions post-review.
• Apply Windows 10 security patches, perform system reboots, and verify system functionality per SOPs.

Managed Service & Stakeholder Engagement:

• Provide a monthly one-page summary report covering training, operational activities, projects, and meeting schedules.
• Participate in monthly performance check-ins with the service manager.
• Work on-site or in a hybrid capacity based on business requirements.
• Maintain a professional and collaborative relationship with internal teams and stakeholders, demonstrating strong customer service orientation.

Experience Required:

• 2–3 years of experience in a pharmaceutical QC laboratory environment.
• 3–5 years of experience installing, configuring, and troubleshooting hardware, operating systems, applications, and networks in both GxP and non-GxP settings.

Educational Qualifications:

• Bachelor’s degree in Computer Science or related field (or equivalent experience).
• Preferred: Recent certifications such as Microsoft (MCSA/MCSE), CompTIA (A+/Network+/Security+), or ITIL Foundation.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology