Title Client Relationship & Operations Lead

WTW group; Cork; Hybrid; EUR 80,000 - 100,000; Full time

Job summary

A leading global advisory firm seeks a Client Service & Operations Lead to manage regional service teams and ensure high-quality service delivery. The role requires at least 5 years of experience in regulated broking or insurance, exceptional client service skills, and strong leadership traits. The firm promotes a culture of inclusivity and offers substantial benefits, including flexible leave and health insurance allowances. This position embodies both operational excellence and talent development.

Benefits

23 to 25 days of annual leave

€1,500 health insurance allowance

Life assurance

Future-focused pension contributions

Educational support

Dedicated volunteer day

Share scheme

Cycle-to-work programme

Enhanced optical cover

Qualifications

• Must have a relevant professional qualification, at minimum CIP qualified.
• At least 5 years' post-qualification experience in regulated broking or insurance.

Responsibilities

• Manage Regional Business service teams to deliver high-quality services.
• Participate in strategic and transformation projects from start to finish.
• Oversee renewals, claims, financial, and regulatory reporting.

Skills

Excellent client service skills

CIP qualified

5 years' post-qualification experience in broking or insurance

Solid understanding of broking principles

Excellent communication and problem-solving abilities

Leadership and strong commercial acumen

Job description

Description

As a Client Service & Operations Lead, you will manage our Regional Business service teams to deliver high-quality services to our clients and contribute to senior management decisions in line with strategic goals. Key responsibilities include:

• Leading our regional client service team to provide management and advisory support
• Working with the management team to achieve business unit budget and objectives.
• Aligning to the broader WILLIS Specialism growth strategy both in terms of people and growth.
• Overseeing renewals, claims, financial, and regulatory reporting for clients and the business
• Preparing KPI and MI reports and presenting to the Head of Operations and Head of Regions
• Participating in strategic and transformation projects from start to finish including business unit reviews and regular management meetings.
• Identifying Willis client solutions and implement and embrace new revenue generating opportunities
• Striving to achieve optimum client service delivery across our client profile industries and sectors.
• Workflow management and teams’ structure to ensure adequate resourcing in line with our hybrid working policy.

About You

You will join our senior leadership team, supporting talent development, resource planning, hiring strategies, team performance, and fostering an inclusive workplace.

We support your growth with access to Willis resources that enhance your expertise, drive, transformation activities and promote revenue growth.

Qualifications

Skills and Experience

• Excellent client service skills
• Relevant professional qualification, at minimum CIP qualified
• At least 5 years' post-qualification experience in regulated broking or insurance company
• Solid understanding of broking principles
• Excellent communication and problem‑solving abilities
• Leadership and strong commercial acumen

Benefits - Ireland

At WTW Ireland, your wellbeing comes first. Depending on your role, you'll receive either 23 days of annual leave plus up to 13 flexible days, or 25 days of annual leave with the option to add 5 extra days—giving you plenty of time to rest and recharge. You'll also benefit from a €1,500 health insurance allowance, life assurance, future‑focused pension contributions, hybrid working options, educational support and a dedicated volunteer day. Customize additional flexible benefits with extras like our share scheme, cycle‑to‑work programme, and enhanced optical cover. Start making the most of your career and wellbeing with a range of benefits tailored for you

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.