Technical support/ Field Engineer

Instantor; Dublin; On-site; EUR 35,000 - 50,000; Full time

Job summary

A leading heating and plumbing company is seeking a motivated Field Engineer to join their customer service team in Dublin. The role offers a full technical induction and training, focusing on service calls, customer engagement, and product training. Minimum qualifications include being a qualified plumber with at least 3 years of experience. The position provides a company vehicle, smart phone, and tools. This full-time role emphasizes customer service and teamwork.

Benefits

Fully expensed company vehicle

Smartphone

Tools provided

Attractive annual leave allowance

Employee assistance programme

Qualifications

• Minimum 3 years’ experience as a qualified plumber.
• Full clean driving license required.
• Site Safe Pass training provided.

Responsibilities

• Identify issues during service calls and perform repairs.
• Provide excellent customer service.
• Help customers with technical queries.

Skills

Qualifed plumber

Excellent communication

Teamwork

Good time keeping

Ability to make decisions

Education

RGI qualified or F Gas certified

Further education support

Job description

Overview

Divisional Managing Director - Heating and Plumbing Division Sanbra Group - Instantor, Marflow, Tucson, MVI Hazel

Technical support/ Field Engineer – Instantor & Tucson

Sanbra Group Ltd - Office & Field Based

Full-time, Permanent.

Job Summary

An exciting opportunity has arisen for a motivated, ambitious Field Engineer to work with a long-established market-leading Company. We are seeking to recruit a Service Engineer to join our expanding Instantor & Tucson Customer Service Team in Santry, Dublin 9. The role will involve a full technical induction and training programme to enable the successful candidate to gain experience with the company’s product offering, allowing them to develop and best fulfil their potential.

Responsibilities and Duties

• Service calls: identification of issue/ problem, carry out the repair work and/or recommend remedial work to the installer.
• Provide excellent customer service to ensure customers are given the best available solutions
• Helping customers and installers with technical queries and advice
• Perform an ambassadorial role for the business and brand.
• Work closely with Quality Control and Design departments providing product feedback.
• Conduct product training to industry professionals on how to install and troubleshoot company products
• Working as part of a dynamic team; sales, technical sales, design and quality control departments
• Representing the business in a professional and positive manner at all times.

Qualifications and Skills

• Qualified plumber with min 3 years’ experience. Service Engineer or technical support experience desirable but not essential.
• Full clean driving license
• Site Safe Pass: Training will be provided
• Excellent communicator with the ability to work as part of a team
• Good time keeping and ability to act using your own initiative and make informed decisions
• Good computer skills a benefit but not compulsory
• A desire to learn about our products, systems and customers
• RGI qualified, and /or F Gas certified desirable but not essential.
• Further Education Support
• Employee Assistance Programme
• Attractive annual leave allowance
• Field based and company HQ in Santry
• Included: Fully Expensed Company Vehicle, Smart Phone and Tools

Employment details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: Wholesale Building Materials

Location

Dublin, County Dublin, Ireland

Note: This description excludes nonessential boilerplate and unrelated postings that appear in the original source. It preserves the core responsibilities, qualifications, and benefits of the Field Engineer role.