Technical Services Engineer

MongoDB; Dublin; Hybrid; EUR 60,000 - 80,000; Full time

Job summary

A global database provider in Dublin is seeking a Technical Services Engineer to resolve complex customer challenges and ensure their success with MongoDB. In this hybrid role, you will work closely with clients on architecture, performance, and security, advocating for their needs. The ideal candidate will have strong technical skills in administration and distributed systems, as well as excellent troubleshooting abilities.

Benefits

Employee affinity groups

Fertility assistance

Generous parental leave policy

Qualifications

• Strong technical experience in one or more of the specified areas.
• Excellent communication skills, both written and verbal.
• Genuine desire to help people.
• Advanced diagnostic and troubleshooting skills required.

Responsibilities

• Solve complex challenges for clients regarding architecture and performance.
• Advocate for customer needs with product management teams.
• Contribute to internal projects and software development of support tools.

Skills

Systems administration

Distributed systems

Network Administration

Database architecture and administration

Application Architecture

Data architecture and design

Performance tuning and benchmarking

Java

Python

Ruby

C++

JavaScript

Node.js

Go

PHP

Perl

Job description

Overview

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

Responsibilities

You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

Qualifications

We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

The ideal candidates should have strong technical experience in one (or more) of the following areas

• Systems administration




• Distributed systems




• Network Administration




• Database architecture and administration




• Application Architecture




• Data architecture and design




• Performance tuning and benchmarking




• Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl

If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).

It’s crucial for every candidate that they can check off all of these boxes

• Excellent communication skills, both written and verbal




• Genuine desire to help people




• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills




• Ability to think on your feet, remain calm under pressure and solve problems in real-time




• Desire and ability to rapidly learn a wide variety of new technical skills




• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB (https://www.mongodb.com/blog/channel/culture) , and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.