Technical Customer Success Manager (French & English Language)

Skyhigh Security; Cork; On-site; EUR 60,000 - 80,000; Full time

Job summary

A technology security company in Cork is seeking a bilingual Technical Customer Success Manager. In this role, you will own key customer relationships, ensuring successful adoption of products and solutions. The ideal candidate has 5+ years in technical customer-facing roles and fluency in both French and English. You'll conduct health checks, guide customers in optimizing their security solutions, and collaborate well with cross-functional teams. The position requires excellent communication skills and a customer-first mindset.

Benefits

Pension and Retirement Plans

Medical, Dental and Vision Coverage

Paid Time Off

Paid Parental Leave

Support for Community Involvement

Qualifications

• Requires fluent written and verbal proficiency in both French and English.
• 5+ years of customer-facing technical role with an understanding of technical support.
• Excellent understanding of Network Security, including Firewalls, VPNs, etc.

Responsibilities

• Manage customer relationships as a key technology partner.
• Conduct health checks and provide advisory for best practices.
• Drive customer engagement and adoption of solutions.

Skills

Fluent in French and English

Customer management skills

Strong troubleshooting skills

Interpersonal communication skills

Problem-solving mindset

Education

5+ years in customer-facing technical roles

Tools

Cloud platforms (O365, Salesforce, Azure, AWS, GCP)

Job description

Cork, Cork, Ireland
Job ID: JR0036061

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Role Overview

As a bilingual French/English speaking Technical Customer Success Manager, who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer‑centric approach will drive operational success, best‑practice adoption, and long‑term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximise the value of our solutions, helping them to operationalise their security solutions post‑deployment, and assist them with continuous optimisation.

A little about the role

As a bilingual French/English speaking Technical Customer Success Manager who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer‑centric approach will drive operational success, best‑practice adoption, and long‑term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximise the value of our solutions, helping them to operationalise their security solutions post‑deployment, and assist them with continuous optimisation.

In this role

As a Technical Customer Success Manager, you need to be driven by the success of delivering high‑impact technical solutions and fostering strong client relationships.

Operationalise & Realise the value of Skyhigh

• Manage the customer relationship and ensure that Skyhigh Security is and continues to be considered a key technology partner within the account.
• Work closely with customers to understand customer business goals and use cases, and tailor adoption plans to help them achieve results.
• Utilise a deep understanding of the product to continuously review the effectiveness and adoption of the deployed solution.
• Use your technical expertise to conduct health watch and provide advisory to drive best practices adoption, solution optimisation, component fine‑tuning, DLP configurations.
• Proactively monitor customer deployments and solutions, and drive communication as needed.
• Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority. Work closely with support engineers and escalation team as and when required.
• Run regular governance meetings at operational level to ensure day to day functionality of the product and drive adoption activities.
• Plan and execute governance meetings with customer C‑level to drive strategic planning and value discussion.
• Conduct best practices workshops, and execute training around key features & use cases.
• Develop and deliver QBR and Value Plans for customers.

Mature the use of Skyhigh

• Work with customers to identify needs in their security plan where Skyhigh could add value.
• Work cross‑functionally with Sales and Solution Engineering to create opportunities for growth within the account.
• Work with Product Management and Engineering to ensure the needs of customers are understood so that we may build better products.
• Proactively update customers about releases, updates, and upgrades, and ensure necessary action to maintain availability and customer satisfaction.

General Background and Experience required for a Technical Customer Success Manager

• Requires fluent written and verbal proficiency in both French and English languages.
• 5+ years of customer‑facing technical role (Technical Support, Technical Account Manager, Technical Consultant, Solution Architect, Sales Engineer, IT, MSPs or similar) in large enterprise space with solid understanding of technical support processes, customer management/handling skills & ability to work under pressure.
• Good understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP, SMTP).
• Excellent understanding on application layer protocols (HTTP‑HTTPS/SSL), PKI, Network Security – Firewalls/Proxy/VPN and SIEMs.
• Sound fundamentals of TCP/IP, HTTPs, SSO‑SAML, SAAS understanding and in‑depth knowledge of Networking & Security Concepts.
• Strong troubleshooting and problem‑solving skills with a customer‑first mindset.
• Excellent customer management skills, including the ability to influence and manage deeply technical customers.
• Self‑motivated, with excellent interpersonal, communication, presentation, documentation skills.
• Demonstrated ability to translate technical concepts for various audiences.
• Ability to manage multiple accounts while prioritising key customer needs.

It would be great if you also have the following, but they are not required

• Understanding of cloud platforms like O365 Suite, Salesforce, Azure, AWS, GCP is desired.

Company Overview

McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.

Company Benefits and Perks

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family‑friendly benefits to all of our employees.

• Pension and Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, colour, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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