Tech Support Engineer – Fluent German

Methodius Ltd; Letterkenny; Hybrid; EUR 35,000 - 41,000; Full time

Job summary

A leading consulting business is seeking a Tech Support Engineer with German for their EMEA Customer Care division in Letterkenny. This role involves troubleshooting and providing technical support for medical products, with exciting opportunities to grow your skills within the healthcare sector. The successful candidate will join a collaborative team, enhancing operational efficiency and customer satisfaction, with benefits including hybrid work options, health care, and extensive training resources.

Benefits

Bonus

Pension

Health Care

Life Insurance

Laptop

Phone

Access to Extensive Training Resources

Company Discounts

Bike to Work Scheme

On Site Parking

Qualifications

• German B2 or higher proficiency required.
• Strong understanding of Windows Servers (2008, 2012, 2016) essential.
• Experience in Support Services preferred.

Responsibilities

• Troubleshoot and resolve incidents and service requests.
• Manage incident queues and communicate with customers.
• Coordinate with other support groups in a timely manner.

Skills

German

Windows Servers

Basic Linux Service Administration

MySQL/MS SQL

Customer Service

Time Management

Communication

Analytical Skills

Education

Degree or Certificate in I.T.

ITIL certifications

Job description

My client is currently looking for a Tech Support Engineer with German to join their growing team.
You’ll use your IT skills in a cutting-edge technology environment, supporting Medial software systems across Europe. This is an exciting opportunity which will enables you to grow your technical skills set.

My client is a consulting business, a purpose-led transformation company that businesses to transform through technology. They support companies in making a meaningful change and growth. Their clients include some of the biggest brands in the UK and worldwide. It is a place where you can grow your career, while being exposed to new technologies. You’ll be part of an exciting team where you will be challenged every day. You’ll work with customers and identify opportunities to support their strategy and improve their processes across functions.

The Role

IT Application Support Engineer with fluent German to join the EMEA Customer Care division. The team, work in a high profile, mission critical environment within a Healthcare Environment. Early and appropriate responses are essential to providing technical support for Medical Products & related infrastructure. As a support engineer, you will be joining a team built on collaboration, communication, focus & motivated to delivering excellent service & support. Their team is responsible for troubleshooting incidents both proactive and reactive in nature.

This is a unique opportunity which the successful candidate will be provided the opportunity to work within a Healthcare environment, contribute towards project/service delivery, grow professionally and work alongside a magnificent team.

Key responsibilities:

Troubleshooting and resolving Incidents & Service Requests. Managing incident queues & incident intake channels. Taking ownership of incidents & communication with customer as required. Responding in a timely fashion to reactive or proactive incidents. Recording and documenting incident tickets
Monitoring omnichannel intake. Detailing accurate information in case documentation. Coordinating internally with other support groups in timely fashion

Key skills/ experience:

German (B2 or greater) & English. Strong understanding of Windows Servers 2008,2012,2016. Ability to understand application workflows. Ability to troubleshoot infrastructure related issues. Basic Linux Service Administration. Basic MySQL/MS SQL skills. Time management skills. Customer Service experience
Proven strong written and verbal communication skills. Self-motivated and willingness to learn. Proficiency in understanding, analyzing, and defining corrective actions from data provided in logs, traces.

Good to have: Degree or Certificate in I.T. or related discipline is preferred. ITIL certifications. Experience in Support Services

Based in Letterkenny, Co. Donegal. (Hybrid – 2-3 days a week on site). Permanent Role. Salary Approx €35k. Benefits include bonus, pension, health care, life insurance, laptop, phone, access to extensive training resources, company discounts, bike to work scheme, on site parking and other.

The candidate must be eligible to work in Ireland/EU.

Please do not hesitate to Contact David Coyle at 01 6351748 or email [e-mail]