Team Manager - Sales

ZIGUP plc; Ireland; On-site; EUR 28,000 - 34,000; Full time

Job summary

A leading provider of integrated mobility solutions in Ireland is seeking a Team Manager for Sales in Peterlee. The role involves leading a team of sales advisors, ensuring high customer satisfaction, and fostering a motivated professional culture. Ideal candidates should have prior management experience in a contact centre environment, strong leadership qualities, and excellent communication skills. The position offers competitive salary and a variety of employee benefits.

Benefits

24 days annual leave, increasing with service

Employer pension contributions of 3%

Financial wellbeing app access

Mental health support and physiotherapy

Community events and secure parking

Exclusive vehicle-leasing schemes

Qualifications

• At least 2 years’ experience in a contact centre management role.
• Strong people management skills indicated by previous team leadership.
• Excellent organisational skills and ability to work in a fast-paced environment.

Responsibilities

• Lead a motivated team of sales advisors.
• Conduct weekly 1:1s, training, and performance feedback.
• Act as a second point of escalation for customer issues.

Skills

People management

Communication skills

Time management

Problem-solving

Customer service ethos

Job description

Team Manager - Sales

Reference: SEP20250249

Expiry date: 2025-10-03 13:29:00.000

Location: Peterlee

Salary: Competitive

Benefits: performance based bonus and other company benefits

Location: Bracken Hill Business Park, Peterlee, SR8 2RR
Salary: up to £28,567.85, plus monthly bonus
Contract: Permanent
Hours: 37.5 hours per week

Do you have a passion for leading a team? Do you enjoy working with motivated and engaged individuals? If so, then this may be the role for you!

This is an exciting opportunity for an ambitious and experienced individual to join one of the UK’s leading providers of bespoke accident claims and mobility services for motorists based at our contact centre in Peterlee.

Responsibilities

• As a Team Leader you will be responsible for leading a motivated and engaged team of sales advisors.
• You will achieve this through weekly 1:1s, training, on the job coaching, continual performance feedback and quality monitoring.
• You will act as a second point of escalation for our diverse customer base, keeping customer satisfaction and communication at the heart of your decisions and behaviours in line with our values.

About you

• First of all, you have at least 2 years’ experience of working at a similar level of management within a contact centre environment.
• You display professionalism and have a pragmatic approach, with people at the heart of everything that you do, and your customer service ethos will guide you.
• You are a strong people manager and able to create a professional culture where people feel involved and engaged.
• You have excellent time management skills and can work in a fast-paced environment
• You possess excellent organisational, communication and problem-solving skills
• Ideally, you have experience in a motor insurance, accident management or claim handling environment.

Join us as a Sales Team Leader and enjoy some outstanding benefits

… Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …

Benefits

• Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. You’ll have public holidays too and an extra day off to celebrate your birthday!
• Pension - Employer contributions of 3%.
• Financial Benefits - Free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
• Wellbeing & Lifestyle Services - Colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
• Community & Culture - A welcoming community that celebrates cultural events and holidays, onsite visits from vendors, and free, secure parking for a hassle-free commute.
• Motoring Benefits - Exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
• Wagestream - A free financial wellbeing app that helps you save, provides financial advice and offers discounts on shopping.

About Us

You may not know the Auxillis name, but it is likely we have helped someone you know. We are the go-to provider for bespoke accident claims and mobility services for motorists. We’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.