Systems Support Engineer, EMEA (Weekend Shift)

Dubizzle Limited; Cork; On-site; EUR 50,000 - 70,000; Full time

Job summary

A technology firm in Cork is looking for a Systems Support Engineer to provide exceptional customer support and technical assistance. The role requires over 5 years of experience in IT Management with skills in Windows, Mac, and Linux administration. Responsibilities include tracking technical issues and assisting customers with software deployment. Candidates should possess excellent communication skills and must be legally authorized to work in Ireland without sponsorship. This position offers a supportive work environment with various employee benefits.

Benefits

Onsite lunches

Private healthcare (no wait period)

Pension contribution (no wait period)

Sick Pay

Bike-to-Work Scheme

Qualifications

• 5+ years of experience in IT Management and System Administration.
• Experience with Single Sign On (SSO) environments.
• Advanced knowledge in Firewalls, Active Directory, and DNS Servers.
• Excellent command of Linux Shell and PowerShell.
• In-depth knowledge of prem/cloud/hybrid environments.

Responsibilities

• Provide exceptional customer service for technical support.
• Represent the customer for serviceability and product quality issues.
• Assist customers in installation and deployment of software products.
• Track and monitor all support cases for timely resolution.
• Identify, document, and find solutions for customer issues.

Skills

Customer service

Technical troubleshooting

Communication skills

Linux administration

Windows administration

Mac OS administration

Time management

Python

Education

Bachelor's Degree or equivalent experience

Tools

Active Directory

Firewalls

DNS Servers

LDAP

PowerShell

Python

Job description

About Keeper

Keeper Security is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

About the Job

Join an elite team of highly skilled Systems Support Engineers and Sales Engineers, to play a key role in the company’s post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper’s business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.

Responsibilities

• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
• Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
• Assist customers in the installation and deployment of Keeper’s software products
• Track and monitor all support cases to ensure timely resolution and follow-up
• Clearly identify, document, and find solutions for customer issues and product problems
• Escalate critical customer situations to the appropriate level of management and engineering expertise
• Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base

Shift: Wednesday-Sunday, 8:30am-5:00pm

• 5+ years of experience in IT Management and System Administration
• Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting
• Experience working with Single Sign On (SSO) environments
• Experience setting up and configuring Active Directory
• Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
• Excellent command of Linux Shell and PowerShell
• In depth knowledge of prem/cloud/hybrid environments
• Working knowledge of Python
• Must be legally authorized to work in Ireland without sponsorship

Preferred Requirements

• Bachelor's Degree or equivalent experience
• Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
• Ability to adapt, overcome objections, and learn complex solutions
• Excellent time management and communication skills

• Onsite lunches
• Private healthcare (no wait period)
• Pension contribution (no wait period)
• Sick Pay
• Bike-to-Work Scheme (if local)

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.