Strategic Accounts Success Manager

Incognito Software Systems Inc; Cork; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading software solutions provider in Ireland is seeking a Strategic Accounts Success Manager to enhance customer retention and engagement with Click products. This role requires strong marketing automation and client management skills to ensure client satisfaction and success throughout the product lifecycle. Ideal candidates will have at least 2 years of relevant experience and excellent communication skills. Join us to make a significant impact in a dynamic environment that values initiative and proactivity.

Qualifications

• 2+ years of marketing automation experience.
• 2+ years in account management or client-facing roles.
• Ability to lead and manage client relationships.

Responsibilities

• Responsible for customer retention and expansion.
• Proactively monitor accounts to reduce churn.
• Align client goals with ClickDimensions solutions.

Skills

Client relationship management

Excellent written and verbal communication

Marketing automation expertise

Job description

**Strategic Accounts Success Manager** **WHAT WE ARE LOOKING FOR** It’s an exciting time for the Customer Success organization as we enter a new chapter of our company’s evolution. The opportunity for career growth, genuine personal impact and being a master of your own professional destiny awaits the right candidate. If you’re hungry for a role and organization that allows you to bring your whole self to work, rewards initiative and has a bias for action – we may be for you.The Success Managerwill be responsible for the retention, adoption, expansion and ongoing usage of Click products throughout the customer lifecycle and into renewal. Additionally, this role is responsible for the proactive monitoring of assigned accounts, success of the relationship, and charged with reducing churn for the business.The SM will seek to understand and align client goals with the ClickDimensions solution creating client advocates and helping drive business outcomes through continually unlocking the value of our product offering. ClickDimensions SMs are the our clients strategic advisors, who think about alternative outcomes to help solve problems and advise on solutions to deliver value. 2+ years marketing automation experienceAND/OR 2+ years account management or other client-facing experience Ability to lead, own, and manage processes as well as client relationshipsExcellent written and verbal communication skills Ability to build trusted relationshipsClient-side marketing experience a plus Click is the only complete marketing technology solution that is natively integrated with Microsoft Dynamics CRM. Our top-rated marketing automation platform and communication tools create a unified and seamless user experience, ensuring your Sales, Marketing and IT teams are fully aligned and able to work together easily and productively.Providing email, marketing automation, journey builders, web intelligence, lead scoring, web forms, landing pages, SMS messaging, event management, surveys, social media tools and much more, Click offers a comprehensive solution that meets the needs of businesses and organizations of all sizes. Click – Built to Grow your Business.\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_*Click is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.*