Spa Operations Manager (w/m)

thevendomcompany; Ireland; On-site; EUR 40,000 - 60,000; Full time

Job summary

A prestigious hotel in Ireland is looking for a Spa Operations Supervisor to ensure exceptional guest service and manage daily operations. Key responsibilities include team management, performance oversight, and maintaining 5-star service standards. The ideal candidate will have a strong background in spa operations, excellent communication skills, and experience in training teams. This role offers the opportunity to work in a renowned hotel that values guest satisfaction and team development.

Qualifications

• Proven experience in spa operations management.
• Strong communication skills for efficient team coordination.
• Ability to develop team training and maximize performance.

Responsibilities

• Oversee day-to-day operations ensuring 5 star service.
• Manage team development, training, and performance.
• Handle sales, budgets, and marketing strategies.

Skills

Spa Operations

Microsoft Office

Online Ordering

Point of Sale

Job description

The role is operations focused with the accountability of running the spa day to day. This will encompass:

• Ensuring the exceptional guest service delivery of a ‘Forbes 5 star hotel’.
• Managing our people and performance to a 5 star standard.
• Focus on team development and training.
• Managing sales, budgets and marketing strategies
• Efficient communications.

Key Responsibilities of the successful Spa Operations Supervisor will include but are not limited to:

• To ensure the team provides each guest with the highest levels of personal care and attention in accordance with 5 star expectations ‘ Forbes 5 star Standards’, the uniqueness of the property and Red Carnation Hotels.
• Complete 1-1 meetings and appraisals with team members as per schedule in department.
• To initiate ‘little touches’ – going beyond meeting guest expectations and in all instances exceeding them.
• Efficient and professional service, staff training, motivation, standards and controls.To comply with Red Carnation Top 12
• Service Standards, terms and conditions of employment and operational practices and procedures.
• Interviewing and Hiring of Employees with the appropriate skills to meet the business needs of the operation.

Profil

• Spa Operations
• Microsoft Office
• Online Ordering
• Point of Sale

Company description

With origins dating back to the 13th century, magnificent Ashford Castle has witnessed a rich and storied history, evolving from a medieval fortress to a grand retreat. Throughout the years, the castle has hosted royalty, nobility, and prominent figures, earning a reputation as one of Ireland's most iconic and celebrated landmarks.

The royal adventure begins as you enter through the grand stone gates of our Forbes Five-Star hotel. Now a proud part of The Red Carnation Hotel Collection, the magnificent Ashford Castle has stood sentinel on the shores of Lough Corrib for over 800 years. With an estate of such spectacular proportions, every moment spent within its grounds creates indelible memories. Once home to the Guinness family and today a multi-generational resort, Ashford Castle is lovingly managed by a dedicated team that passionately cares about every single guest.

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