Spa Operations Manager

Ashford Castle; Ireland; On-site; EUR 40,000 - 60,000; Full time

Job summary

A luxury 5-star hotel in Ireland is seeking a Spa Operations Manager to oversee daily spa operations and ensure exceptional guest service. The ideal candidate will manage team development, operational practices, and maintain Forbes 5 star standards. Responsibilities include hiring staff, conducting training, and managing budgets. Join a prestigious hotel with award-winning training opportunities, discounted rates, and incentives. This is an incredible opportunity to be part of a dedicated team in a historic setting.

Benefits

Discounted accommodation rates

Annual Staff Appreciation Party

Complimentary meals on duty

Holiday allowance up to 25 days

Free access to Employee Assistance Programme

Qualifications

• Experience in luxury hotel or spa operations.
• Ability to manage and develop a team effectively.
• Strong understanding of customer service standards.
• Proven experience in budget management and sales.

Responsibilities

• Ensure guest experiences meet Forbes 5 star standards.
• Conduct staff appraisals and training sessions.
• Manage operational practices and procedures effectively.
• Recruit employees with appropriate skills.

Skills

Guest service delivery

Team development

Sales and budget management

Training and motivation

Job description

We are proud to announce that we are currently recruiting for a goals oriented and dynamic Spa Operations Manager at the Spa at Ashford Castle, Ireland's only Forbes 5 star spa. The successful individual will have responsibility for supporting the Director of Spa and Wellness in the operational running of the Spa & Salon experience, with attention to the service and product inventory at The Spa at Ashford Castle.

Who are we?

Join Ashford Castle and become part of a legendary story. As Ireland's only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800‑year‑old castle offers award‑winning luxury, exceptional dining, a world‑class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five‑Star award in 2025.

The role is operations focused with the accountability of running the spa day to day.

• Ensuring the exceptional guest service delivery of a 'Forbes 5 star hotel'.
• Managing our people and performance to a 5 star standard.
• Focus on team development and training.
• Managing sales, budgets and marketing strategies.
• Efficient communications.

Key Responsibilities of the successful Spa Operations Supervisor will include but are not limited to:

• To ensure the team provides each guest with the highest levels of personal care and attention in accordance with 5 star expectations 'Forbes 5 star Standards', the uniqueness of the property and Red Carnation Hotels.
• Complete 1-1 meetings and appraisals with team members as per schedule in department.
• To initiate 'little touches' - going beyond meeting guest expectations and in all instances exceeding them.
• Efficient and professional service, staff training, motivation, standards and controls. To comply with Red Carnation Top 12 Service Standards, terms and conditions of employment and operational practices and procedures.
• Interviewing and hiring of employees with the appropriate skills to meet the business needs of the operation.

What's in it for you?

• Professional, award winning training and development opportunities.
• Discounted accommodation rates with Red Carnation Hotel Collection.
• Annual Staff Appreciation Party and other Employee Recognition Events.
• Discounted rates with many local businesses and third‑party service providers (including Estate Activities).
• Heavily subsidised accommodation (subject to availability).
• Free meals on duty.
• Complimentary dry cleaning of business attire.
• Recommend friend and family bonus scheme.
• Two paid volunteering days each year.
• Holiday allowance increasing with length of service up to 25 days.
• Hotel based recognition incentives.
• Free access to Employee Assistance Programme.

Join us in this incredible new opportunity! We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.

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