Solutions Engineer

SmartBear; Galway City; On-site; EUR 45,000 - 65,000; Full time

Job summary

SmartBear is looking for a Solutions Engineer to join their Galway office. This role involves collaborating with sales and success teams to enhance customer experience through demos and tailored product solutions, requiring a technical background and excellent communication skills.

Benefits

Career growth opportunities

Inclusive workplace culture

Celebration of employee achievements

Qualifications

• 2-4 years of pre-sales/software experience in the tech industry.
• Experience working directly with customers to resolve technical problems.
• Ability to educate on technical concepts.

Responsibilities

• Collaborate with Sales and Success teams on discovery calls, demos, and POC execution.
• Guide customers on integrating with product features and resolving technical challenges.
• Provide customer feedback to the product team.

Skills

Communication

Technical Presentation

Critical Thinking

Analytical Skills

Education

Bachelor's degree in Engineering/Computer Science or equivalent

Job description

At SmartBear, we believe building great software starts with quality—and we’re helping our customers make that happen every day. Our solution hubs—SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft.

Solutions Engineer

To build and extend SmartBear growth, were looking for a Solutions Engineer to join our Galway office. This person will collaborate with the Sales and Success teams on discovery calls, demos, and POC execution. This is a great opportunity for a self-starter who wants to make an impact.

What you’ll get to do:

• Evangelize new product features & provide customer feedback to our product team
• Guide prospects and customers on how to best integrate with new or underutilized features
• Uncover and quickly resolve challenges during evaluations and onboardings by crafting tailored solutions
• Solve complex integration and product questions and coordinate resolutions, including technical troubleshooting of customer issues
• Leverage your deep understanding of our customer’s business and technical environments to help us identify revenue prospects and opportunities to increase our high value service impact

Your background likely includes:

• 2-4 years of pre-sales/software experience in the tech industry
• Technical Presentation Experience.
• Ability to educate on technical concepts.
• Experience working directly with customers or internal clients to resolve technical problems.
• Excellent communication, critical thinking & analytical skills
• Bachelor's degree in Engineering/Computer Science or equivalent

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclow, Poland and Bangalore, India.
• We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.

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