SOLUTIONS ENGINEER

Applied Intuition Inc.; Dublin; On-site; EUR 60,000 - 80,000; Full time

Job summary

A cybersecurity firm is seeking a Solutions Engineer to provide technical expertise throughout the product lifecycle. Key responsibilities include supporting the sales team, managing post-sales technical support, and documenting customer requirements. Candidates should have at least five years of experience in IT solutions, preferably within the cybersecurity industry, along with strong communication skills. This role involves travel to company locations and working in a typical office environment.

Qualifications

• Minimum of five years of professional experience in IT solutions.
• Experience within the cybersecurity industry is preferred.
• Understanding of best practices regarding system security measures.

Responsibilities

• Support the Sales department in lead and product demonstration calls.
• Manage post-sales cycle to provide technical support to clients.
• Document and monitor requirements needed for updates in customer experience.

Skills

IT solutions experience

cybersecurity knowledge

communication skills

business analysis techniques

Job description

ThreatLocker® is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. The ThreatLocker® platform with Application Allowlisting, Ringfencing™, Storage Control, Elevation Control, Endpoint Network Control, Configuration Management, and Operational Alert solutions are leading the cybersecurity market toward a more secure approach of blocking the exploits of application vulnerabilities.

Position Overview

ThreatLocker’s Solutions Engineers are the technical subject matter experts in supporting clientele through ThreatLocker’s product lifecycle.

Responsibilities

• Supporting Sales department in lead and product demonstration calls
• Managing post-sales cycle to providing technical support to client through audit reviews
• Serve as a technical expert in providing detailed specifications for proposed solutions including time and scope involved
• Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
• Analyze current technologies used within the company to identify and mitigate potential gaps within processes and cycles
• Document and monitor requirements needed to institute proposed updates in relation to customer experience
• Work alongside sales teams to successfully monitor progress and implementation of initiatives
• Account for possible project challenges or constraints and proactively seek to manage challenges
• Create and deploy product training webinars
• Attend conferences, trade shows, knowledge sessions as a brand ambassador and presenter

Required Qualifications

• Minimum of five years of professional experience in IT solutions
• Experience within cybersecurity industry, preferred
• Understanding of best practices regarding system security measures
• Advanced understanding of business analysis techniques and processes
• Understanding of sales cycle
• Excellent verbal and written communication

Working Conditions

• Job will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

Background check and drug/substance screening are required after a conditional offer. Employment will proceed only upon receiving clear results from both.

ThreatLocker also conducts randomized drug and substance testing approximately every 60 days, in line with the same screening standards.