Service & Spare Parts Administrator

T-pro; Sligo; On-site; EUR 35,000 - 45,000; Full time

Job summary

A manufacturing company in North Sligo is seeking a Service & Spare Parts Administrator to support the Service Department. The role requires excellent customer service, strong organizational skills, and proficiency in SAP. Responsibilities include processing orders, liaising with engineers, and ensuring customer satisfaction. This full-time position emphasizes effective communication and time management.

Qualifications

• Strong personality for dealing with customers effectively.
• Understanding of best practice within a spare parts department.
• Self-motivated and able to work unsupervised.

Responsibilities

• Liaise with Service Engineers to ensure customer needs are met.
• Issue quotes using SAP numbers with detailed terms.
• Create project specific spare parts packages.
• Process purchase orders from customers.
• Prioritize orders for spare parts breakdowns.
• Greet customers in a courteous and friendly manner.

Skills

Customer service effectiveness

Time management

Organizational skills

Record keeping

Microsoft Office

SAP Business Package proficiency

Fluency in English

Interpersonal skills

Job description

Overview

Location: Onsite - North County Sligo. Our client, a North Sligo-based manufacturing company serving the global food production sector, is seeking an experienced Service & Spare Parts Administrator. The role will support the Service Manager and Service Engineers by sourcing spare parts and providing day-to-day support for the Service Department, ensuring prompt and accurate customer service.

Responsibilities

• Liaise with Service Engineers to ensure customer needs are being met


• Issue quotes using SAP numbers stating price, terms of delivery, terms of payment and validity of quotation


• Create project specific spare parts packages


• Process purchase orders from customers


• Place orders with suppliers accounting for customer PO and warehouse demand


• Prioritise orders for spare parts breakdowns


• Check items, prices, delivery dates, quantities and supplier order confirmation.


• Prepare and send order confirmation to customer with price, delivery dates, mode of shipment, payment and delivery terms


• Coordination with suppliers, freight forwarders, accounts department and customers to arrange shipments.


• Check supplier invoices to ensure correct details are entered in SAP


• Request invoices/credit notes from the accounts department


• Arrange return and replacement of any defective items


• Update prices and spare parts in the spares database system


• Identify and escalate any errors (quantity & value) to Line Manager


• Support the Service Manager with any other tasks/projects as required


• Greet customers in a courteous and friendly manner


• Ability to work with several customers at one time while maintaining individual customer satisfaction


• Manage telephone transactions quickly, and courteously


• Identify any information that may compliment the customers purchase


• Assist customers with identification of parts requirements and research items in manuals/drawings

Required Skills

• A strong personality for dealing with customers effectively


• An understanding of best practice within a spare parts department


• Strong time management, organizational and record keeping skills


• Self-motivated individual able to work unsupervised


• Proficient in Microsoft Office


• Proficient in SAP Business Package


• Fluent in English, good phone manner and strong inter-personal skills are essential

Contact

For more information, please contact [email protected]

Job details

• Seniority level: Mid-Senior level


• Employment type: Full-time


• Job function: Other


• Industries: Staffing and Recruiting