Service Engineer

Dairymaster; Ireland; On-site; EUR 40,000 - 60,000; Full time

Job summary

A leading dairy equipment manufacturer in Ireland is seeking a Service Engineer to provide technical support and service for dairy machines. This role involves undertaking customer service calls, maintaining service logs, and ensuring customer satisfaction. The ideal candidate will possess strong troubleshooting skills, be knowledgeable about dairy equipment, and hold a full driving license. An attractive salary is on offer for the right candidate.

Qualifications

• Proven technical support experience for customers.
• Ability to tackle breakdown/repair/service calls efficiently.
• Familiarity with preparing documentation and service reports.

Responsibilities

• Provide technical support for customers.
• Undertake daily customer service calls for repairs.
• Maintain service logs and inventory management.

Skills

Knowledgeable about dairy machines and equipment

Troubleshooting and problem solving techniques

Computer Literacy

Full driving license

Job description

Service Engineer Dairy Equipment/Machines

• Provide a high level of technical support for our customers
• Undertake daily customer service calls for breakdown/repair/service.
• Ensure complete Customer satisfaction with a prompt response & solution to their queries/issues
• Preparing documentation and submitting service reports through Service app.
• Work pro- actively at building relationships with Customers to generate extra business
• Where appropriate initiate sales enquiries and forward to Sales team.
• Providing recommendations about new features and product improvements where deemed appropriate.
• Monitoring inventory in the van and reordering materials when needed.
• Oversee maintenance and upkeep of Company vehicle, maintain service logs, ensure NCT compliance & review daily vehicle lists & take corrective action if required.
• Flexibility with working hours & working locations and available for overtime and on call rota when/if required.
• Keep technical skills up to date.

Skills & Knowledge:

• Knowledgeable about dairy machines and equipment
• Troubleshooting and problem solving techniques and be deadline driven
• Be Computer Literate- have a very good knowledge of Excel.
• Full driving license.

Viewing of a portfolio either online or soft copy is desirable.
An attractive salary is on offer for the right candidate.

We aim to fill these positions immediately, interested applicants should email their C.V along with a cover letter describing why they are suited to this position to [e-mail] Applicants should make sure to put position name in the subject line of the email.

Closing date for applications: Friday 9th January at 5pm.