Service Desk Specialist with Danish in Prague

Linesight; Ireland; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

An international IT company is looking for a Service Desk Specialist fluent in Danish to join their team in Prague. This role involves resolving customer issues, prioritizing requests based on SLA, and contributing to team knowledge. The company offers a relocation package, flexible working options, and multiple employee benefits, including paid time off and meal vouchers. You will work in a dynamic environment with a focus on customer satisfaction and problem-solving.

Benefits

Up to 6 weeks paid time off

Flexible cafeteria account

Meal vouchers

Free snacks and fruits

Height-adjustable tables

Co-working offices in Ostrava and Brno

Annual flu vaccination

Qualifications

• Experience in a support role preferred.
• Ability to communicate effectively in Danish and English.
• Understanding of IT environment and troubleshooting is a plus.

Responsibilities

• Resolve customer issues quickly and effectively.
• Prioritize requests based on SLA.
• Guide customers and maintain high satisfaction.

Skills

Danish language skills

Customer orientation

Problem-solving ability

User knowledge of MS Office

Ability to work under pressure

Job description

Service Desk Specialist with Danish in Prague

Looking for new experiences? A career change? Ever thought about working in an international IT company? Join our growing Danish-speaking Service Desk team in Prague.

If you are living outside the Czech Republic, no worries, we've got you covered. There's an interesting relocation package offered after you take the offer. It includes flight tickets, initial accommodation in pension or hotel, practical relocation support and advisory, and one-off financial relocation pay.

About the job

As our Support Center Analyst you'll be part of our Aeven Service Support Center in Prague, speaking Danish and English in your daily work.

• Take accountability for quick, accurate and effective resolution
• Prioritize incoming requests based on SLA (Service Level Agreements)
• Collect information in order to identify the route cause of the problem and find solution for the customer
• Provide guidance to the customer where needed
• Ensure high customer satisfaction
• Cooperate on maintaining internal knowledge base
• Collaborate with other team members and colleagues
• Contribute on training of new comers and share the knowledge
• Has high sense of responsibility and is well organized
• Has u ser knowledge of MS office
• Is able to work in a team as well as individually and under the pressure
• Likes to solve problems and helps others
• Is eager to learn
• Is customer oriented
• Understanding of the IT environment and troubleshooting is a plus (but not a must – training will be provided)

Employee benefits

• Up to 6 weeks of paid time off (5 weeks and the additional week of paid time-off is available after your first year of employment with Aeven
• 5 sick days per year
• Possibility to work from home
• Flexible cafeteria account for leisure (18,000 CZK per year) allowing you to use points for MultiSport, public transport tickets, or contribute to your pension savings
• Meal vouchers in the amount of 200 CZK per workday (Aeven covers 55%)
• Free snacks on Mondays and monthly get-togethers
• Free fruits and vegetables every day
• Height-adjustable tables
• Co-working offices in Ostrava and Brno
• Annual flu vaccination for free

At Aeven, we’re on a mission to keep digital infrastructure critical to the lives of millions, safe, secure, and productive. And to do this, we need sharp minds, capable hands, and most importantly, positive personalities that are eager to collaborate, contribute, develop their skills, and make a difference.

When you join Aeven, you join a culture of expertise, inclusion, and growth where people matter. Your professional growth is valuable to us, and we will support you all the way – whether you ‘re interested in developing greater depth within your area of expertise, want to broaden your scope of skills, or wish to pursue new roles in our organization.

Work hours

Position type Technical Services & Support / Help Desk