Service Desk Analyst – Dublin (Dundrum)

ICT Services; Ireland; On-site; EUR 30,000 - 40,000; Full time

Job summary

A leading IT solutions provider is currently seeking a Service Desk Agent for a full-time, on-site role in Dundrum, Dublin. This entry-level position offers a strong potential for growth and requires candidates passionate about IT services, with strong customer service and communication skills. Relevant IT qualifications such as CompTIA certifications are preferred. Join a dynamic team and support users in a Windows and Office 365 environment.

Qualifications

• Strong customer service or communication skills.
• IT qualifications required like CompTIA certifications.
• Self-motivated and enthusiastic with a willingness to learn.

Responsibilities

• Provide Level 1 support services to end users.
• Troubleshoot PC-related problems via phone or remote tools.
• Complete incidents and requests with SLA in a pressured environment.
• Provide remote IT support for Windows and Office 365.
• Escalate unresolved issues to support leads.
• Work collaboratively in a team environment.

Skills

Customer Service skills

Communications skills

IT services passion

Education

CompTIA A+

CompTIA Network +

MD100

MS900

Job description

Overview

ICT Services is currently seeking a Service Desk Agent. This is an excellent entry-level position with strong potential for growth.

This role is required by our customer, a leading European company that delivers top-tier cybersecurity, cloud, and digital transformation solutions.

This is a full-time, on-site role based in Dundrum, Dublin. It is a daily-rate contract position for an initial 6-month term with extension.

Requirements

• Passionate about IT services
• Strong Customer Service skills or Communications skills.
• IT qualifications — CompTIA A+ / CompTIA Network +/ MD100/ MS900, or any other relevant IT certification.
• Self-motivated and enthusiastic, with an ability and aptitude to learn, develop and grow with the company.

Responsibilities

• Provide Level 1 remote and desk side support services to end users.
• Troubleshoot PC-related problems either via phone, remote tools or desk-side support.
• Complete incidents and requests with SLA in pressurised environment.
• Provide remote IT Support to users, supporting a windows and office 365 environment.
• Escalate unresolved issues to support leads, designated service group or client help desk.
• Works collaboratively in a team environment.