Senior Vice President, Investor Services Operations Manager

BNY Mellon Capital Markets, LLC; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

A leading global financial services company in Dublin is seeking a Senior Vice President, Client Operations Senior Manager for the Alternatives Transfer Agency team. This role involves managing a team responsible for deliverables, key client relationships, and driving service improvements. Ideal candidates have extensive experience in Transfer Agency, strong operational knowledge, and an ability to lead and develop teams. The position offers competitive compensation and generous rewards in a culture of excellence.

Benefits

Highly competitive compensation

Flexible global resources

Generous paid leaves

Qualifications

• Experience managing both large and multiple small client relationships.
• Experience in Transfer Agency and/or Alternative fund administration.
• Strong operational knowledge to be detail-oriented.
• Experience driving and managing change effectively.
• Ability to manage direct reporting lines and oversight of indirect teams.

Responsibilities

• Manage a team responsible for service delivery for key clients.
• Maintain key client relationships and serve as an escalation point.
• Develop the service delivery team in line with client growth.
• Drive client service improvements by engaging with clients.

Skills

Client relationship management

Detail-oriented

Change management

Operational knowledge

Job description

Senior Vice President, Client Operations Senior Manager Transfer Agency

This role is located in Dublin, Ireland. We’re seeking a future team member for the role of Senior Vice President to join our Alternatives Transfer Agency team, part of BNY’s Fund Services platform.

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what it’s all about. Join us and be part of something extraordinary.

Responsibilities

• Manage a team with responsibility for TA service delivery for several key Irish and Luxembourg clients
• Manage key client relationships and act as an escalation point
• Develop and grow our service delivery team in line with client growth
• Lead client service improvements through engaging with our clients, investors and distributors on our common challenges, ultimately aiming to implement a “best‑in‑class” servicing model.

Qualifications

• Experience managing both large and multiple small client relationships
• Experience in Transfer Agency and/or Alternative fund administration
• Detail‑oriented – strong operational knowledge is key
• Experience driving and managing change – under our new platform operating model we work closely with our product and technology partners to implement continuous process improvements
• Managing people, both direct reporting lines and oversight of indirect teams providing services for your clients

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.