Senior Engineering Manager – Data Foundations & Interop

Intercom; Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

Intercom is seeking a Senior Engineering Manager for their Dublin office to lead the Data Foundations and Interop teams. The role involves strategic oversight, team leadership, and collaboration across functions to build APIs and enhance data architecture. A strong candidate will have a deep technical background and proven leadership skills in fast-paced environments, contributing to the future of customer service technology.

Benefits

Competitive salary and equity

Daily lunch and snack offerings

Pension scheme with matching

Health and dental insurance

Flexible paid time off

Paid maternity and paternity leave

Cycle-to-Work scheme

Standard MacBook provided

Qualifications

• Experience leading high-performing engineering teams with clear outcomes.
• Deep knowledge of modern APIs and data architecture.
• Ability to influence roadmaps and make strategic tradeoffs.

Responsibilities

• Own strategy and execution for data foundations and public APIs.
• Lead a team of 9+ engineers focused on business value.
• Drive planning and delivery of high-impact initiatives.

Skills

Leadership

API Development

Data Architecture

System Design

Strategic Thinking

Collaboration

Job description

Senior Engineering Manager – Data Foundations & Interop

Dublin, Ireland

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What’s the Opportunity?

We’re hiring a Senior Engineering Manager to lead our Data Foundations and Interop. You’ll be directly responsible for the performance, development, and outcomes of a high-impact team building our next generation of APIs, foundational data models, and systems that underpin integration across our product suite.

This role reports directly to the VP of Engineering, with clear scope to influence across the company, partnering with cross-functionally with Product, GTM, and R&D, and shape our platform strategy with real business impact.

This role is based in our Dublin office. Remote is not an option, though relocation support is available.

What Will I Be Doing?

• Own the strategy and execution of Intercom’s core data foundations and public APIs in partnership with product and design.
  
  
• Lead a team of 9+ engineers to ship high-quality work at pace — with a focus on business value, not just velocity.
  
  
• Collaborate with GTM partners to align platform investments with customer and market needs.
  
  
• Champion technical excellence, improving system design, standards, and performance across the engineering org.
  
  
• Drive planning, prioritization, and delivery of high-impact initiatives from inception through execution.
  
  
• Coach and develop engineers and team leads, creating an environment where people thrive and grow.
  
  
• Help shape Intercom’s broader engineering leadership culture, aligning with our evolving manager expectations and an AI first world.

What Skills Do I Need?

We’re looking for experienced, high-agency leaders who thrive in fast-moving environments. You should bring:

• A track record of leading high-performing engineering teams with clear outcomes and impact.
  
  
• Deep experience with modern APIs, data architecture, and platform design at a SaaS company.
  
  
• The ability to set strategy, influence roadmaps, and make smart tradeoffs in ambiguous situations.
  
  
• Comfort getting into technical detail and making architecture and system design decisions.
  
  
• Experience navigating complex orgs — ideally working across Product, Engineering, and GTM.
  
  
• Strong people leadership skills: hands-on, high energy, and not afraid to set a high bar.
  
• A persistent bias for execution — you get things done, not just talked about.
  
  
• A growth mindset and ability to adapt as the team and business evolve.

This isn’t a “people-only” manager role. You’ll be deep in technical and strategic work, while also owning team performance and culture.

How Will I Be Supported?

• You’ll report to the VP of Engineering and have strong support from peers across product, GTM, and engineering leadership.
  
  
• You’ll join a high-caliber group of managers across the org and have access to training, coaching, and mentoring.
  
  
• We offer extensive onboarding support, including a buddy system to help you ramp quickly.

Company Culture & Values

At Intercom, we move fast, hold a high bar, and manage for impact. We value independence, resilience, optimism, and strong collaboration across functions. You’ll thrive here if you take ownership, stay close to the details, and raise standards in both your team and the broader org.

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
  
  
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  
  
• Pension scheme & match up to 4%
  
  
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  
  
• Flexible paid time off policy
  
  
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  
  
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  
  
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Onsite

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values .

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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