Senior Customer Success Manager, EMEA New Remote Ireland

Doit Intl; Ireland; Remote; EUR 70,000 - 90,000; Full time

Job summary

A global technology company is seeking a Senior Customer Success Manager to manage key accounts and enhance customer relationships. This role requires over 5 years of experience in Customer Success within a B2B SaaS environment, effective communication skills, and familiarity with cloud platforms. Benefits include unlimited vacation, flexible working options, and health insurance.

Benefits

Unlimited vacation

Flexible working options

Health insurance

Employee stock option plan

Professional development stipend

Qualifications

• 5+ years of experience in Customer Success in a B2B SaaS company.
• 1-2 years of experience with a public cloud platform (GCP, AWS, or Azure).
• Experience with Customer Success tooling (e.g., Planhat, Gainsight, ChurnZero).
• English fluency (verbal and written).

Responsibilities

• Own a portfolio of strategic accounts across the full customer lifecycle.
• Deliver and enhance customer training and education on the DoiT console.
• Build deep relationships with key stakeholders to align solutions with business goals.
• Identify risk using health scores and customer sentiment.
• Act as a customer advocate maintaining trust and transparency.

Skills

Relationship building

Customer Success experience

Communication skills

Problem-solving

Organizational skills

Cloud platform experience

Tools

Customer Success tooling

Job description

Overview

Our Senior Customer Success Manager will be an integral part of our global Customer and Product Success team. This role is based remotely in the UK, Ireland, Spain or Estonia. The role is also available to independent contractors in Eastern Europe.

Who We Are: DoiT is a global technology company that helps cloud-driven organizations leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure customers operate in a well-architected and scalable state from planning to production. We deliver DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence to solve complex multicloud problems and drive efficiency. We specialize in Kubernetes, GenAI, CloudOps, and more, and are an award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, serving more than 4,000 customers worldwide.

The Opportunity

We are a team of Customer Success professionals who educate, mentor, advise, and solve problems to maximize value for our customers. We work hands-on, side-by-side with customers to ensure they are getting the most out of our product and team. We are seeking a Senior Customer Success Manager to lead our most strategic accounts as a partner and trusted advisor. The ideal candidate is self-motivated, goal-oriented, and skilled at building strong customer relationships to promote retention through realized value. This role suits an experienced CSM who thrives at the intersection of cloud technology, financial operations, and customer impact and who is eager to help shape the future of FinOps customer success at DoiT.

Responsibilities

• Own a portfolio of strategic accounts across the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion
• Deliver and enhance customer training and education on the DoiT console
• Build deep relationships with key stakeholders (CFOs, FinOps leads, engineers, cloud architects) to align solutions with business goals
• Identify risk using health scores, product usage, and customer sentiment; create mitigation plans in collaboration with Account Managers, Technical Account Managers, and senior leadership
• Collaborate with internal teams such as Sales, Account Management and Product Management
• Evaluate and analyze customer needs and share relevant information with the DoiT organization
• Act as a customer advocate and maintain trust and transparency (the "voice of the customer")
• Escalate problems and customer feedback to engineering, product managers, and other departments
• Maintain a detailed understanding of DoiT’s products and services and customer use cases to advise on effective usage
• Contribute to the growth and refinement of the Customer Success function and optimize processes

Qualifications

• 5+ years of experience in Customer Success in a B2B SaaS company
• 1-2 years of experience with a public cloud platform (GCP, AWS, or Azure)
• Experience with Customer Success tooling (e.g., Planhat, Gainsight, ChurnZero)
• Experience driving success plans and achieving customer targets
• Strong communication skills and ability to foster positive relationships
• Ability to learn new technologies quickly and understand customer usage to drive strategic success
• Experience analyzing and optimizing CS processes
• Creative problem-solving skills and accountability
• Highly organized, self-motivated team player with a positive attitude
• English fluency (verbal and written)

Bonus Points

• Experience with finance or data analytics
• Cloud provider and/or FinOps certifications
• Additional languages: French, Spanish, Italian

Be your truest self. Work on your terms. Make a difference.

We are a globally distributed team with remote work options and a commitment to professional and personal development. We value entrepreneurship, knowledge sharing, and a positive, collaborative culture.

Benefits

• Unlimited vacation
• Flexible working options
• Health insurance
• Employee stock option plan
• Professional development stipend

DoiT unites as Many Do’ers, One Team, embracing diversity as a strength. We are committed to an inclusive, equitable workplace where every voice is valued.