Senior Customer Success & Implementation Manager

AgrosMilk Limited; Ireland; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

A leading dairy technology provider in Ireland seeks an experienced individual for a pivotal client-facing role in customer success. This position combines end-to-end implementation leadership with customer success ownership. You will manage customer implementations, ensuring value and satisfaction through proactive engagement and upselling opportunities. The role requires strong stakeholder management skills and the ability to drive adoption post-implementation. Compensation is competitive with hybrid working options available in Kilkenny and Cork.

Benefits

Competitive compensation

Direct influence on customer success

Hybrid working model

Qualifications

• 7+ years in customer success, implementation, or consulting roles.
• Experience leading complex client implementations with delivery governance.
• Strong communication skills for stakeholder management.

Responsibilities

• Lead customer implementations from discovery to go-live.
• Act as main contact for customer stakeholders.
• Build and manage project plans and reporting.
• Coordinate internal teams for timely delivery.

Skills

Customer success

Stakeholder management

Business analysis

Project delivery

Consulting

Job description

AgrosMilk is a leading provider of end-to-end digital platforms for the dairy industry, streamlining operations from farm to table. With a global presence that spans local dairies to major producers, AgrosMilk facilitates the processing of over 32 billion liters of milk annually, amounting to €18 billion in payments. By offering robust technology and expert support, AgrosMilk empowers dairy operations with innovative solutions and competitive advantages. The company’s platform is designed to simplify processes and deliver efficiency for the dynamic dairy industry.

The Role

This is a pivotal client-facing role combining end-to-end implementation leadership with customer success ownership.

You will lead the rollout of AgrosMilk to new and existing customers (project initiation through to go-live), while also ensuring customers realise long-term value, adoption, and measurable outcomes post go-live. You’ll operate as a trusted advisor to customer stakeholders, coordinate internal delivery teams, and identify opportunities to expand each account over time (upsell / cross-sell).

Day to day, you’ll manage delivery plans, run governance cadence, drive clear requirements and scope, support UAT and training, and maintain senior stakeholder confidence throughout.

What you’ll do

• Own customer implementations end-to-end: discovery, planning, configuration, UAT, training, go-live and transition
• Act as the primary point of contact for key customer stakeholders across delivery and ongoing success
• Build and manage project plans, milestones, governance, RAID and reporting
• Coordinate internal teams (Product, Development, Support) to deliver on time and to spec
• Translate business needs into clear requirements, functional specifications, and work packages
• Drive adoption and value realisation post go-live, proactively addressing risks to retention
• Identify and progress expansion opportunities (modules, services, additional scope) in partnership with Sales and Leadership
• Support strategic business reviews and account planning with senior customer stakeholders
• Feed customer insights back into the product roadmap and service delivery improvements
• Mentor junior team members and contribute to scalable delivery and customer success playbooks

What we’re looking for

• 7+ years in customer success, implementation, consulting, business analysis, or project delivery roles (ideally B2B SaaS or enterprise software)
• Proven experience leading complex client implementations with strong delivery governance
• Strong stakeholder management skills, including senior and executive-level communication
• Solid business analysis capability: requirements gathering, process mapping, functional documentation, UAT approach
• Commercial awareness: comfortable identifying and shaping upsell and cross-sell opportunities in a value‑led way
• Organised, reliable, and calm under pressure — you bring structure to ambiguity
• Comfortable working across multiple customers and projects concurrently
• Based in Ireland, with flexibility for occasional travel to customer sites

What we offer

• A senior, high-impact role with autonomy and ownership
• Direct influence on how we scale our customer success and implementation function
• Close collaboration with leadership, product, and strategic customers
• Competitive compensation with performance upside tied to delivery success and account growth
• Hybrid working across Kilkenny and Cork