Senior Client Services Administrator

Utmost International; Ireland; On-site; EUR 30,000 - 45,000; Full time

Job summary

A leading financial services company in Ireland is seeking a Senior Client Services Administrator for a full-time fixed-term contract. The successful candidate will excel in client interaction and communication skills, ideally being proficient in English and Italian. Responsibilities include responding to client requests, ensuring tasks are completed within set SLAs, and engaging with various departments to enhance customer experience. A strong customer service background is essential.

Qualifications

• Strong customer services background dealing with external customers.
• Proficient in English and a second language (Italian preferred).
• Exceptional communication across all levels.

Responsibilities

• Respond to client requests promptly and professionally.
• Triage emails and assign them to the correct team.
• Work closely with departments to understand clients’ needs.

Skills

Customer service skills

Communication skills

Problem solving

Organizational skills

Language proficiency (English & Italian)

Teamwork

Job description

Full details of the job.

Vacancy Name

Vacancy Name Senior Client Services Administrator

Vacancy No

Vacancy No VN540

Location Country

Location Country Ireland

Work Location

Pleasenote,thisisa12monthFixedTermContractandisbasedfulltimeinourNavanoffice.

Key Responsibilities

• Responding to client requests in a timely and professional manner
• Triage emails and assigning them to the correct team within agreed SLA
• Ensure processing of own tasks within agreed SLA
• Meet personal/client service team targets on call handling SLA
• Proactive and reactive contact with customers and advisers, plus any other relevant parties via telephone, letter or email to ensure work is processed efficiently and correctly
• Go the extra mile to engage customers
• Work closely with other departments to help them better understand clients’ needs
• Ensure adherence to policies and procedures across the various products and business lines.
• Embrace a risk aware mind-set and ensure any issues / risks are identified and brought to management attention in a timely manner
• Portray a mind-set of continuous improvement and innovative thinking
• Bring ideas and improvements to the table and operate a can-do attitude
• Complete all tasks in a manner cognisant of the following measures: End to end timelines, First point resolution, Removal of waste, Customer effort
• Use initiative for problem solving and identification of improvement measures
• Identify opportunities to enhance customer experience
• Support the roll out of strategic projects and initiatives as required

Key Requirements

• A strong customer services background dealing with external customers
• Excellent communication and problem solving skills
• Excellent English with proficiency in at least a second language (preferably Italian)
• Exceptional written and verbal communications skills with the ability to work across all departments, clients, and business units
• The ability to communicate confidently – both through speaking and writing – with colleagues and clients from all levels of an organisation
• Goal-Setting and planning. Well organised and solution orientated individual.
• Ability to work in a team
• Ability to promote change
• Client centric approach with focus on creating the best possible experience