Senior Application Support Engineer (SQL/Unix)

T-pro; Ulster; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

A leading global IT multinational is seeking an experienced Application Support Engineer to join their team in Letterkenny. This permanent role offers competitive salaries and a hybrid working model, focusing on providing high-level support within a critical banking environment. The ideal candidate will be involved in incident management and will need to work flexible hours to meet client demands.

Benefits

Competitive salaries

Pension

Health care

Life insurance

Laptop and phone

Access to extensive training resources

Company discounts

On site parking

Qualifications

• Good experience in production/application support.
• Experience with SQL, Unix, and ITIL.
• Ability to manage incidents and communicate with stakeholders.

Responsibilities

• Manage stakeholders for supported applications.
• Troubleshoot and resolve incidents & service requests.
• Write re-usable knowledge articles for incidents handled.

Skills

SQL

Unix

Shell Scripting

Monitoring tools

Scheduling tools

Good communication

Tools

Geneos

Grafana

Splunk

Control M

Cronjobs

GCP

Tableau

MSSQL

Udeploy

Terraform

Jenkins

SRE

Cognos

Job description

My client is currently looking to hire an experienced Application Support Engineer to be part of a growing team. They are a growing global IT multinational at the forefront of innovation and transformation. Join a team supporting an International Banking client, where you will have the opportunity to play a key role within a strategic account from them where they are building a cross-functional team to enhance the existing partnership and create a near-shore presence to support the EU market. This is one of several new and exciting opportunities on the team

It will be an opportunity to grow your career, while being exposed to new technologies within a growing team where you will work with customers and identify opportunities to support their strategy and improve their processes across functions.

The Role

As an Application Support Engineer, you will join the Production Support team providing high level support to the Client. The team, work in a high profile, mission critical environment within a Banking Environment. In this role, you will work with a team built on collaboration, communication, focus & motivated to delivering excellent service & support. The team is responsible for troubleshooting incidents, both proactive and reactive in nature.

There is a requirement to work flexible shifts to cover 7am – 7pm to provide additional coverage to client. There will be requirement for flexible working hours and weekend work on occasion if required (covering extended production issues and weekend planned maintenance work).

Key responsibilities:

Manage stakeholders for supported applications. Troubleshoot and resolve Incidents & Service Requests. Perform Root Cause Analysis of Problem Tickets. Manage incident queues & incident intake channels. Take ownership of incidents & communication with customer as required. Respond in a timely fashion to reactive or proactive incidents.

Write re-usable Knowledge Articles for Incident and Service Requests handled. Detail accurate information in case documentation. Coordinate internally with other support groups in timely fashion. Capable to lead the team

Skills/Experience needed

Good experience in a production support/application support role. Possess good hands-on experience of SQL and Unix, Shell Scripting. Good understand and exposure to Monitoring tools (Geneos/Grafana/Splunk) and Scheduling tools (i.e Control M/Cronjobs)

Knowledge of ITIL based Production Support (i.e Incident, Change Management etc). Experience/skill to interact with multiple Stakeholders(Good communication and coordination)

Good to have:

Experience in any of the following skills would be good to have: GCP, Tableau, MSSQL, Udeploy, Terraform, Jenkins, SRE,Cognos

Based in Letterkenny, Co. Donegal (Hybrid – 3 days a week on site). Permanent Role. They offer competitive salaries, include pension, health care, life insurance, laptop, phone, access to extensive training resources, company discounts, on site parking and other.

The candidate must be eligible to work in Ireland/EU.

Please do not hesitate to Contact David Coyle at 01 6351748 or email [e-mail]