Security Services Delivery Manager - Vice President

Sumitomo Mitsui Financial Group Inc.; Ireland; Hybrid; EUR 60,000 - 80,000; Full time

Job summary

A global financial services provider in Ireland is seeking a Security Service Delivery Manager. In this hybrid role, you will oversee service delivery, ensuring compliance with regulatory standards while engaging with stakeholders to enhance cybersecurity solutions. The ideal candidate will possess strong cybersecurity knowledge, project management skills, and excellent communication abilities. A BA/BS in Information Technology or a related field is required, along with proven experience in managing shared services.

Qualifications

• Strong understanding of security principles, practices, technologies.
• In ITIL processes and service management frameworks.
• Excellent project management skills including planning and execution.
• Ability to communicate effectively with various stakeholders.
• Experience in managing shared services or similar roles.

Responsibilities

• Oversee and lead service delivery as part of the Shared Service Delivery Program.
• Manage and coordinate support strategic cyber programs.
• Ensure services meet agreed upon standards and expectations.
• Proactively engage stakeholders for service delivery.

Skills

Cybersecurity Knowledge Proficiency

Service Management Proficiency

Delivery Management

Communication

Customer Service

Problem Solving

Collaboration

Technical proficiency

Education

BA/BS Information Technology or a related field

Job description

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network.

The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

Role Description

The Security Service Delivery Manager is responsible for overseeing and leading the delivery of services as part of the Shared Service Delivery Program ensuring that these services meet the required business regulatory compliance and control outcomes. This role practices a collaborative approach where multiple stakeholders and/or departments work together to deliver services. This role is expected to 1) maximize the delivery of cyber capability specialty from teams to support our complex organization while 2) promoting a holistic view of cyber solutions and approach breaking the barriers of siloed ways of doing things through transparency. Note: This is a hybrid role, requiring the successful candidate to go onsite in our Tralee office.

Role Objectives

Delivery Management

• Holistic view/approach in forming a strategy plan in the delivery of capability services through stakeholder engagements
• Manage/lead/coordinate support strategic cyber programs aimed at delivering cyber capabilities across the organization
• Ensure delivered services meet agreed upon standards and expectations
• Identify gaps and mitigate risks associated with shared service delivery

Stakeholder Customer Engagement

• Proactive stakeholder engagement within the organization IT companies service teams and planning at early stage to share and understand new strategic initiatives and common needs
• Coordination with various departments and teams to ensure efficient service delivery
• Interact with key stakeholders to understand needs and anticipate ways in which cyber security solutions can enhance/meet business needs

Qualifications And Skills

• Cybersecurity Knowledge Proficiency: Strong understanding of security principles, practices, technologies and capabilities
• Service Management Proficiency: In ITIL processes and service management frameworks
• Delivery Management: Strong project management skills including planning, execution and monitoring
• Communication: Excellent verbal and written communication skills to interact with various stakeholders and customers
• Customer Service: Ability to engage with customers and ensure their needs are met acting as a customer advocate
• Problem Solving: Proactive approach to identifying and resolving issues with a focus on continuous improvement
• Collaboration: Ability to work collaboratively with different departments and stakeholders to achieve common goals
• Education: BA/BS Information Technology or a related field
• Proven experience in managing shared services or similar roles
• Technical proficiency in relevant technologies

Additional Requirements

SMBC’s employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at [e-mail].