SecOps Engineer II

Eli Lilly and Company; Cork; Hybrid; EUR 50,000 - 70,000; Full time

Job summary

A global healthcare leader in Cork is seeking a SecOps Engineer II to provide Tier 1 and Tier 2 operational support for the company's enterprise security tools. The ideal candidate will have a bachelor's degree in a relevant field, 2-5 years of experience in Security Technology, and excellent customer service skills. Join a diverse team committed to innovative solutions, enhancing workplace experience with flexible hybrid work options and comprehensive benefits, including health care and educational assistance.

Benefits

Flexible hybrid working options

Healthcare

Pension and life assurance benefits

Onsite gym

Educational assistance

Qualifications

• 2-5 years of work experience with Security Technology.
• Knowledge of Cloud Security.
• Experience in technical support or helpdesk role is preferred.

Responsibilities

• Deliver Tier 1 & Tier 2 technical support for enterprise security tools.
• Respond to customer support cases related to security tools.
• Collaborate with cross-functional teams to resolve complex issues.

Skills

Excellent customer service skills

Strong communication abilities

Proficiency troubleshooting technical issues

Strong teamwork and collaboration skills

Dedication to continuous learning

Education

Bachelor’s degree in computer science or related field

Tools

Splunk

Firewall

EDR (Crowdstrike or others)

WAF (Cloudflare or others)

Job description

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life‑changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Eli Lilly Cork is made up of a talented diverse team of over 2000 employees across 60 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more. Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on‑site parking. Inhouse People Development services, Educational Assistance, and our ‘Live Your BEST Life’ wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.

Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, Age & Culture, LGBTQ+ and GIN‑Gender Inclusion Network. EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all. Together they are committed to promoting awareness to create a disability confident culture both at Eli Lilly Cork and beyond.

Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself!

The SecOps Engineering team is responsible for providing Tier 1 and Tier 2 operational support for the company's network security, endpoint security, enterprise logging, and cyber ops platforms. This includes triaging issues, troubleshooting problems, resolving incidents, and driving continuous improvement through automation and process optimisation.

As a SecOps Engineer II, you will be responsible for providing technical support to customers experiencing issues with enterprise security tools. You will work closely with our customers to troubleshoot and resolve their problems, ensuring a high level of customer satisfaction. Additionally, you will collaborate with other members of the security operations team to identify trends and patterns in customer issues, contributing to the improvement of our products and services.

This role includes participation in a structured on‑call rotation covering the weekends and country holidays, to support our ‘follow the sun’ model across India, Cork and the U.S. SecOpsteams. On call coverage is required from Friday 7pm – Sunday 9pm local time with responsibilities focused on resolving priority SecOps requests. The on‑call responsibilities are designed to support critical operations and ensure timely resolution of issues outside standard working hours supporting 24/7 operational resilience.

Team members will work two weekend shifts (Saturday & Sunday,) every 4–6 weeks on a rotating schedule for time on call and receive a fixed on‑call allowance per day paid monthly in arrears. In addition to the on‑call allowance, additional premiums for hours worked during the on‑call period will apply at an hourly rate for each hour worked, paid monthly in arrears.

Key Responsibilities:

• Deliver Tier 1 & Tier 2 technical support for enterprise security tools and platforms.
• Respond to support cases from customers regarding security tool‑related issues.
• Provide timely and effective troubleshooting assistance to resolve customer problems.
• Communicate with customers in a professional and courteous manner, keeping them updated on the status of their cases.
• Document support cases and solutions for future reference and knowledge sharing.
• Collaborate with cross‑functional teams, including senior engineers and product managers, to escalade and resolve complex issues.
• Contribute to the development of knowledge base articles and other support resources.
• Participate in training sessions and workshops to enhance technical skills and product knowledge.
• Maintain up‑to‑date knowledge of industry trends and best practices in security operations.
• Support junior engineers on escalated cases.
• Contribute to automation and process improvement initiatives.

Main Attributes:

• Excellent customer service skills
• Strong communication abilities, both written and verbal
• Proficiency troubleshooting technical issues
• Familiarity with various enterprise security tools and platforms
• Strong teamwork and collaboration skills
• Dedication to continuous learning and skill improvement

Qualifications & Experience:

• Bachelor’s degree in computer science, Information Technology, Information Security, or related field (or equivalent experience)
• 2-5 years of work experience with Security Technology
• Knowledge on Security tools example Splunk, Firewall, EDR (Crowdstrike or any other), WAF (Cloudflare or any other WAF), Zscalar OR any Security tools related to Network, Endpoint or logging
• Knowledge on Cloud Security
• Experience working in a technical support or helpdesk role is preferred
• Familiarity with enterprise security tools such as SIEM, IDS/IPS, EDR, web application firewall, identity and access management solutions, etc.
• Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.)
• Proficiency in at least one scripting language (e.g., Python, PowerShell) is a plus
• Certifications such as CompTIA Security+, CISSP, CCSP or GIAC are advantageous but not required
• Ability to prioritise and manage multiple tasks simultaneously
• Strong problem‑solving skills and a methodical approach to troubleshooting
• Adaptability and willingness to learn new technologies and processes
• Commitment to providing exceptional customer service and support

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form https://careers.lilly.com/us/en/workplace-accommodation for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, colour, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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