Scheduling Coordinator

Dovida Ireland; Ireland; On-site; EUR 30,000 - 40,000; Full time

Job summary

A leading caregiving service provider in Ireland is seeking a Scheduling Coordinator. This entry-level position involves organizing staffing rotas, monitoring caregiver and client concerns, and maintaining service schedules using a CRM system. Ideal candidates should have strong communication skills, organizational abilities, and proficiency in Word and Excel. The role offers competitive pay and opportunities for career growth.

Benefits

Competitive pay

Laptops

Paid Annual Leave

Career Growth

Training and ongoing developmental support

Good Work Life Balance

Qualifications

• Demonstrate excellent communication skills and listening ability.
• Ability to organise and prioritise daily, quarterly, monthly and yearly work.

Responsibilities

• Organise all rotas and staffing requirements.
• Monitor and log Client and Caregivers concerns.
• Manage relationships with Caregivers and Clients.
• Maintain Client service schedule using CRM system.

Skills

Excellent oral and written communication skills

Ability to organise and prioritise work

Discretion and integrity

Good working relationships

Computer skills: Word and Excel

Professional appearance and demeanor

Job description

Overview

Join to apply for the Scheduling Coordinator role at Dovida Ireland.

With a global footprint spanning six countries, Dovida delivers nine million hours of care each year. In Ireland, our network of 25 offices and 350 key players manages 4,000 professional caregivers, who support, uplift and empower 7,000 clients in cities, towns and villages across the country. Dovida’s Circle of Care philosophy ensures it fulfils its promise: Your Life, Your Way.

Who we’re looking for

As a Scheduling Coordinator you should have following skills and experience.

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Must have the ability to organise and prioritise daily, quarterly, monthly and yearly work.
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
• Must have the ability to establish good working relationships with the office colleagues, clients and CAREGivers.
• Must have computer skills and be proficient in Word and Excel.
• Must present a professional appearance and demeanour.
• Must have the ability to perform duties in a professional office setting.

What you’ll do

• To organise all rotas and staffing requirements (roster shifts).
• Monitor, mediate and log both Client and Caregivers concerns.
• Effectively manage and develop excellent relationships with Caregivers and Clients.
• Actively encourage contact between Caregivers, Clients and the office.
• Coordinate and maintain a complete Client service schedule using our in-house CRM system, People Planner.
• Accurately enter and maintain Client and Caregivers records.
• Record Caregivers hours and enter hours into People Planner.
• Deal with emergency situations decisively and effectively.
• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Participate as needed in meetings related to Caregivers scheduling/work rotas.
• Perform any and all other functions deemed necessary.

What you’ll get

• Competitive Pay
• Laptops
• Paid Annual Leave
• Career Growth
• Training and ongoing developmental support
• Good Work Life Balance

For information on how Dovida processes your personal data please see our

Dovida-Candidate-Privacy-Statement-1.pdf

Additional details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Individual and Family Services

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