Salesforce Operations Support Analyst

Johnson Controls Inc.; Cork; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

A global technology company is seeking an Operations Analyst based in Cork, Ireland. The role involves supporting Salesforce governance, resolving business issues, and managing projects that enhance productivity. Candidates should have over 3 years of experience in IT operations support and strong analytical skills. Preferred qualifications include Salesforce administration experience and advanced Excel capabilities, along with a bachelor's degree in IT or relevant fields. This position is hybrid, offering a collaborative and innovative work environment.

Benefits

Collaborative work environment

Continuous learning opportunities

Qualifications

• 3+ years experience in IT operations support or project management.
• Experience in Salesforce governance and support.
• Advanced Excel skills for data management.

Responsibilities

• Support Salesforce governance and resolve business-related issues.
• Monitor team performance and present actionable insights.
• Manage operations-related projects to enhance productivity.

Skills

IT operations support

Salesforce administration

Analytical skills

Data analysis

Excellent communication

Project management

Education

Bachelor's Degree in IT or Business Information Systems

Tools

Salesforce

PowerBI

SQL

Excel

Job description

.Salesforce Operations Support Analyst page is loaded## Salesforce Operations Support Analystlocations: Cork-County Cork-Irelandtime type: Full timeposted on: Posted 8 Days Agojob requisition id: WD30255512**What you will do**As an Operations Analyst in the Global IT Operations team, you will deliver unparalleled service, support and communication to a diverse group of internal users and business leaders across Sales and Marketing organization on the Salesforce CRM platform.You’ll play a key role in improving user experience and influencing process improvements that scale globally. You will support our rapidly growing and dynamic IT Operations teams by working with the Sales and Marketing Business Users and seeking out opportunities for process improvements. We offer a collaborative environment, continuous learning opportunities, and a chance to work on impactful global projects.**How you will do it*** Support Salesforce platform governance, maintaining best practice standards.* Be an escalation point for any issues related to Salesforce from business.* Maintain, monitor and enforce IT audit and compliance policies.* Coordinate with our support analysts work in close partnership with IT Business Partners, Product Owners and Business leaders.* Monitor support team performance metrics, identifying trends and implementing corrective actions. Prepare and present at operations reviews with actionable insights.* Manage operations related projects, including development initiatives that enhance productivity.* Manage & update the documentation repository for processes, governance & support.* Drive continuous improvement across the team in support processes, automation, and knowledge sharing.**What we look for****Essential*** 3+ years’ experience in IT operations support, project management or similar with lead/supervisory experience* Batchelors Degree or equivalent in IT, Business Information Systems or similar* Experience in Salesforce administration, governance and support or other CRM/ERP* Ability to effectively communicate with people at all levels of the business as well as IT.* A problem solver with great analytical skills.* Data analysis skills, with ability to find answers and insights by building reports and dashboards in various applications. (Salesforce, Office, ServiceNow, PowerBI)* Advanced Excel skills with experience in data quality management principles.**Preferred*** Experience with data quality analysis tools a plus. SQL/SOQL, python an advantage.* Salesforce Administrator Certification is highly preferred.* Familiarity with ITIL standards/ ITIL Certifications and support operations is a plus#LI-Hybrid#GOSIAYour buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.