Sales and Operations Executive with Mandarin

Tour Partner Group; Ireland; On-site; EUR 35,000 - 50,000; Full time

Job summary

A leading DMC is seeking a passionate Sales and Operations Executive with Mandarin to join their team in Ireland. The role focuses on day-to-day operational tasks, managing client interactions, negotiating with suppliers, and crafting engaging tour packages. Ideal candidates will have prior operational management experience and fluency in Mandarin. This position offers a chance to be part of a collaborative international team dedicated to creating memorable experiences for clients.

Qualifications

• Fluency in Mandarin is essential for client communications.
• Must have experience managing day-to-day operational tasks.
• Strong organizational and attention-to-detail skills are required.

Responsibilities

• Craft engaging tour itineraries and packages.
• Coordinate logistics and book accommodations, transport, and activities.
• Handle client interactions and follow up on leads.

Skills

Fluency in Mandarin, both spoken and written

Prior experience in operational management

Familiarity with sales support activities

Effective communication abilities

Strong organizational skills

Excellent interpersonal abilities

Good computer skills

Tools

Microsoft Office

Job description

Sales and Operations Executive with Mandarin

• Full Time

We are looking for a passionate and dynamic Sales and Operations Executive to join our team in Copenhagen. In this role, you will be responsible for day-to-day operational tasks providing essential support for sales activities. This role entails managing operational functions and supporting sales efforts. The responsibilities involve handling client interactions, following up on leads, and occasionally participating in client visits or events alongside senior staff. You will work as part of a collaborative, international team, creating memories that last a lifetime for our clients and their customers.

Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.

We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

Your responsibilities

What will I be doing?

• Crafting engaging tour itineraries and packages.
• Coordinating logistics and booking accommodations, transport, and activities.
• To be in contact with the Tour Leader during the tour on a regular basis to make further adjustments in the program if needed and solve all problems.
• To double check, get the final travel documents ready and send them to the client.
• Ownership of tours and accountability for its quality and financial results.
• Making sure that the conditions of payment are respected.
• Assessment of queries from clients, communication with clients and preparation of offers based on services demanded from the clients.
• Procurement and negotiation with suppliers are important aspects of the job to be able to offer the customer the best product to the best possible price.
• Aid in administrative tasks, including documentation and record-keeping for tours.
• Assist with guest inquiries, providing information and support as needed.
• Provide support and/or cover for other departments when needed.
• Occasional involvement in sales-related activities and client engagements.
• Emergency phone.

Your profile

What skills do I need?

• Fluency in Mandarin, both spoken and written
• Prior experience in operational management, showcasing ability in overseeing day-to-day operational tasks.
• Familiarity with sales support activities, client engagement, and lead follow-ups.
• Effective communication and collaboration abilities for cross-functional coordination.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Good computer skills and fluency with Microsoft office package.

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