Retail Associate - Letterkenny

Three Ireland Services (Hutchison) Limited; Ireland; On-site; EUR 40,000 - 60,000; Part time

Job summary

A leading mobile telecommunications provider in Ireland is seeking a Retail Associate for a part-time role in Letterkenny. Responsibilities include delivering excellent customer service, driving sales, and working collaboratively in a team. The ideal candidate should have prior retail or customer service experience, strong communication skills, and a flexible approach to working hours. The role offers a competitive salary, annual leave, and additional employee benefits, making it a fantastic opportunity for those looking to grow in a dynamic environment.

Benefits

Competitive salary

25 days annual leave

Smartphone plan

Employer matching pension

Life Assurance

Access to learning tools

Qualifications

• Previous experience in retail, sales, or customer service.
• Flexibility to work evenings and weekends.
• Excellent communication skills and a keen interest in technology.

Responsibilities

• Deliver excellent customer service and drive sales.
• Take ownership of customer issues until resolved.
• Promote self-service options to customers.

Skills

Customer service experience

Flexibility around working hours

Interest in technology

Communication skills

Teamwork ability

Attention to detail

Job description

Retail Associate - Letterkenny

Permanent Part-Time role (20 hours per week)

Sales associates at Three are motivated and personable with a real passion for customers and a desire to achieve business results

Our Sales Associates push the boundaries to deliver the best experience possible for our customers, while working with our direct and wider team to drive sales and exceed sales targets.

At Three, our values are important to us and define who we are. These values help us to develop a culture of empowerment, ownership and achievement.

What else it involves

You will deliver excellent Customer service living our value "We focus on the customer"

• You will have the ability to read customers to better understand interactions and to match their needs to Three's products and services
• Take ownership of customer issues, taking care of them in a patient and professional manner until resolve
• Promote customer self‑service with a show rather than do attitude, and through the My3 app.

You will be responsible for driving sales within your store "We take responsibility"

• Sell Three's products and services to our customer in an approachable, personable manner
• Be aware of your individual and store targets, and have an understanding of what has been achieved MTD through the 3Achieve app
• Carefully listen to each customer's needs and offer appropriate options that meet or exceed their expectations
• Keep a motivated and positive attitude when closing sales, while also promoting our smaller products and services through cross‑selling and upselling

You will work as part of team and live the value of "We work as one team"

• Work alongside colleagues in your team to support, motivate and encourage each other to succeed and achieve targets
• Work closely with your colleagues to ensure you have adapted the correct sales technique whilst celebrating success within your team
• Liaise with the wider business such as customer care, the business team, and the credit approval team to provide prompt solutions to our customers

You will show ability to Take Initiative "We go beyond the expected"

• Keep up to date with industry trends and competitor activity to ensure you can demonstrate to customers why they should choose Three
• Continuously looking for improvements in processes or services, and have the confidence to put forward these recommendations
• Be open to seek extra responsibilities in the role, such as cash management, mentoring, and back office admin

You will receive and show your appreciation "We appreciate each other"

• Ensure store standards are met by replenishing stock, re‑organising displays, and maintaining the cleanliness and positive reputation of the store
• Have an appreciation for Data Protection policies and ensure all administration is carefully completed and filed in the correct manner
• Demonstrate responsibility for RLP policies and processes to show support for your store manager during store audits

The skills we're looking for

• Previous experience in a retail, sales, or customer‑service based role.
• Flexibility around working hours, including evenings and weekends
• Keen interest in technology and a desire to learn with excellent communication skills
• Confident and sociable teammate with ability to work towards individual and team goals.
• Self‑motivated, patient, and personable individual
• Strong attention to detail and good negotiating skills.

What we offer

• Competitive salary and Commission/Reward structure
• 25 days annual leave each year
• Smartphone with a generous employee plan
• Benefits contribution paid monthly to use towards healthcare etc
• Employer matching pension scheme of up to 5%
• Life Assurance and Salary Protection Plan from day one
• Access to learning and development tools

There’s a lot more to us than meets the eye. You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal. Apply now at: https://www.three.ie/careers#Jobs

At Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! #Jobs

If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email [e-mail]. Apply now at Three, a Phenomenal career awaits!