Reception Manager

Talbot Hotel Limited; Ireland; On-site; EUR 35,000 - 45,000; Full time

Job summary

A prominent hotel in Ireland is seeking an experienced Reception Manager to ensure high standards of customer service and oversee daily front desk operations. The successful candidate will manage a team, handle guest queries, and work closely with management to maximize occupancy and sales. Requires 2–3 years of experience in a similar role, alongside proficiency with hotel management systems. This full-time role offers various employee benefits including leisure club membership and discounted accommodation rates.

Benefits

Complimentary Leisure Club Membership

Discounted Accommodation Rates

Life Insurance

Employee Counselling Line

Bike to Work Scheme

Pension Scheme

Qualifications

• 2–3 years of previous reception management experience, ideally in a 4/5 star hotel.
• Friendly, welcoming and passionate about customer service.
• Excellent attention to detail.

Responsibilities

• Ensure day-to-day operations are carried out in line with hotel standards.
• Manage and oversee the front desk operations.
• Provide exceptional friendly service to guests at all times.

Skills

Customer service

Reception management

Attention to detail

Proactive selling

Tools

HotSoft

Job description

Overview

Talbot Hotel Carlow, part of the Talbot Collection, is recruiting for an experienced Reception Manager to join our team. We are looking for an enthusiastic person with a passion for customer service.

The Reception Manager will report to the General Manager. The successful candidate must be available to work five days out of seven days to include varying shifts and weekends.

Responsibilities

• Ensure the day-to-day operations are carried out in line with department and hotel standards.
• Manage and oversee the front desk in all day-to-day operations to include check-in/check-out, cash handling, reservations and guest queries.
• Ensure correct handling and charging of all daily business accounts and that reception staff are aware of correct procedures.
• Provide exceptional friendly service to our guests at all times, ensuring an exceptional guest experience, every time.
• Ensure the reception team are competently trained and standards and performance are monitored.
• Have total product knowledge of the hotel and its facilities, and a complete knowledge of Talbot Collection’s product offering.
• Work closely with all departmental managers to ensure a pleasant experience for our guests.
• Ensure that any complaints are dealt with promptly and effectively.
• Ensure payments are balanced and accurate.
• Work closely with the Revenue Manager to maximise sales, occupancy and room rate.

Qualifications

• 2–3 years of previous reception management experience, ideally in a 4/5 star hotel.
• Friendly, welcoming and passionate about customer service.
• Experience with HotSoft or similar PMS.
• Excellent attention to detail.
• Proactive approach to selling.

Benefits

• Complimentary Leisure Club Membership
• Discounted Accommodation Rates
• Life Insurance
• Employee Counselling Line
• Bike to Work Scheme
• Pension Scheme

Talbot Hotel Carlow is an equal opportunities employer.

Details

• Seniorities: Not Applicable
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitality