Project Manager

Cyara® Inc.; Cork; On-site; EUR 60,000 - 75,000; Full time

Job summary

A leading technology solutions provider is looking for a Mid-Senior level Project Manager to oversee post-sales solutions in Cork. The ideal candidate should have at least 5 years of project management experience, particularly with SaaS products, and excellent interpersonal skills. Join this inclusive workplace that values innovation and integrity while enjoying competitive compensation and a flexible work environment.

Benefits

Flexible work environment

Competitive compensation

Family-first atmosphere

Qualifications

• PMI or Prince certifications and/or equivalent.
• Strong written and verbal communication skills, with the ability to convey ideas to various levels of management.
• 5 years project management experience managing external product-based projects.

Responsibilities

• Plan, manage, monitor and control project deliverables.
• Monitor and control project progress to ensure delivery on time and within budget.
• Develop, manage, control and maintain project reporting and documentation.

Skills

Experience with SAAS solutions

5 years project management experience

Familiarity with the Software Development Life Cycle (SDLC)

Excellent interpersonal skills

Strong customer and team focus

Ability to think creatively

Strong professionalism and attention to detail

Strong written and verbal communication skills

Highly motivated and accountable

Strong collaboration and problem-solving skills

PMI or Prince certifications

Job description

Overview

We’re looking for an experienced Mid-Senior level Project Manager to join our Professional Services organization. Our Professional Services team focuses on all aspects of delivering post-sales solutions, with a mission to delight our customers, help them achieve success and create customers for life. We’re seeking a Project Manager who is highly organized, proactive and can keep projects on track, delivering within the full expectations of the customer. The role reports to the Professional Services Manager and can be based in the UK or Ireland.

Cyara is the world’s leading Automated CX Assurance Platform provider, helping brands deliver better CX with less effort, cost, and risk. We support the entire CX software development lifecycle, from design to testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing defects. Cyara values diversity, equity, inclusion and belonging (DEIB) and is an equal opportunity employer.

Responsibilities

• Plan, manage, monitor and control project deliverables, including reviewing project scope with respect to scheduling, resourcing, communications and change management
• Monitor and control project progress, including using change management and escalations to the Professional Services Manager where necessary, to ensure projects are delivered on time and within budget
• Develop, manage, control and maintain project reporting and associated documentation
• Demonstrate project team leadership and management to ensure a strong culture of service delivery with high quality output and customer satisfaction
• Assist the Regional Lead in achieving program targets
• Work collaboratively with team members and external service providers
• Build strong working relationships with all clients

Skills and qualifications

• Experience with SAAS solutions
• 5 years project management experience managing external product-based projects
• Familiarity with the Software Development Life Cycle (SDLC)
• Excellent interpersonal skills with ability to foster strong internal and external relationships
• A strong customer and team focus
• Ability to think creatively and develop innovative solutions to business and technical challenges
• Strong professionalism, diligence, and attention to detail
• Strong written and verbal communication skills, with the ability to convey ideas to various levels of management
• Highly motivated and accountable with the ability to work independently
• Strong collaboration, time management and problem-solving skills
• PMI or Prince certifications and/or equivalent

Why you should join us

At Cyara you’ll have the opportunity to work with a group of people who share common goals and value peer expertise. Cyara is committed to being an equal opportunity employer with a diverse, inclusive and authentic workplace; discrimination-free environment based on legally protected statuses. We offer a flexible work environment, competitive compensation and a fast-paced culture focused on continuous improvement while maintaining a family-first, team-oriented atmosphere.

Cyara cares for its own and offers a chance to work for a global, growing company with an all-inclusive team of innovators. Our growth reflects four core values: Deliver Excellence, Innovate Boldly, Integrity First, and Embrace Curiosity.

Interested? Know someone who might be? Apply online now. Agencies: Thanks but we’ve got this one. No phone calls or emails to Cyara employees outside of the Talent Acquisition team. Resumes from agencies must be submitted via the Cyara Agency Portal with a valid fee agreement and assignment to the requisition.