Product Support Engineer

Mondu; Dublin; On-site; EUR 40,000 - 55,000; Full time

Job summary

Join a dynamic team at Volkswagen Group Ireland as a Product Support Engineer, where you will be instrumental in delivering technical support and guidance to ensure the highest service quality across all Group brands. This contract role offers an excellent opportunity to leverage your expertise in a collaborative environment and contribute to exceptional aftersales experiences. Successful candidates will have comprehensive automotive qualifications and a strong commitment to technical excellence.

Qualifications

• Minimum 5 years in technical automotive role with advanced diagnostic exposure.
• Proficient in Microsoft Office applications and digital literacy as essential skills.
• A proactive team player comfortable working independently in field environments.

Responsibilities

• Provide high-quality technical support and root cause analysis.
• Mentor retailer workshop staff in diagnostic skills and repair standards.
• Collaborate with technical teams to address service and quality issues.

Skills

Technical Problem Solving

Coaching

Digital Literacy

Education

National Craft Certificate in Motor Mechanics

Qualifications in Automotive Engineering

Master Technician/High Voltage Expert (EV) Qualification

Tools

Microsoft Office

Diagnostic Platforms (ODIS, DISS)

Job description

There has never been a more exciting time to join the world of mobility! The automotive industry will change fundamentally by 2030: electric drive and fully-networked transportation with autonomous drive will determine how we move around in future. With the Group strategy “NEW AUTO – Mobility for Generations to Come”, the Volkswagen Group is a significant driver of this transformation.
Volkswagen Group Ireland (VGIE) is wholly owned by Volkswagen AG, the largest automotive company in the world with many of the most iconic automotive brands. In Ireland, we are the national sales company of six brands - Volkswagen, Audi, Skoda, SEAT, CUPRA and Volkswagen Commercial Vehicles. Our combined share of the Irish automotive market is 25%.

Why Join Us?

At Volkswagen Group Ireland, we combine engineering excellence with a strong focus on customer service and technical innovation. As a Product Support Engineer, you’ll play a vital role in ensuring our retailers have the tools, knowledge, and guidance they need to deliver exceptional aftersales experiences.

Though this is a contract position, you’ll be a key member of our collaborative team, contributing to real results in technical quality and customer satisfaction. This is a role where your diagnostic expertise and coaching mindset will have a direct impact across the Irish market.

Role Overview

We are currently seeking an experienced and motivated Product Support Engineer to join our Group Aftersales Technical Team. This contract-based role plays a key part in supporting the technical capability and service quality of our national retailer network. Working across all Group brands, the successful candidate will deliver hands-on technical support and diagnostic guidance to ensure service excellence and customer satisfaction.

This is a unique opportunity to join a high-performing team at the heart of the Volkswagen Group Ireland aftersales operation.

Key Responsibilities

• Provide high-quality technical support and root cause analysis for complex vehicle concerns across all Volkswagen Group brands, using approved diagnostic platforms (e.g., DISS, ODIS), remote access tools, and in-person dealer visits where required
• Mentor and develop retailer workshop staff in diagnostic skills, high-voltage (HV) battery handling, and group repair standards
• Represent VGIE at factory-led technical briefings, sharing key updates with the Irish network
• Deliver technical input and lead discussions during Service Dialogue meetings and quality reviews
• Collaborate with brand technical teams, training managers, and warranty colleagues to address trends and escalated issues
• Support technical investigations and assist with field inspections when required

Candidate Profile

• National Craft Certificate in Motor Mechanics and qualifications in automotive engineering, diagnostics, or electrical systems
• Minimum 5 years of hands-on experience in a technical automotive role with advanced diagnostic exposure
• Strong ability to resolve technical problems independently and communicate solutions clearly
• Skilled at delivering coaching and guidance in workshop environments
• Proficient in Microsoft Office applications with sound digital literacy
• Full, clean EU driving licence
• A proactive and adaptable team player who can work independently across a field-based remit
• Master Technician/High Voltage Expert (EV) qualification
• Working knowledge of Volkswagen Group platforms such as ODIS, DISS &, Elsa
• Experience in technical coaching, auditing, or retailer support roles

Apply Now

Be part of a team driving technical excellence across some of the most respected brands in the world.

Applications will close 5th June 2025

Where your application relates to a role at Volkswagen Group Ireland Limited (‘VGIE’), VGIE will be the data controller in that regard, and your personal data will be processed for the purposes of your job application. Your personal data is processed in line with VGIE’s legitimate business interests as a data controller, as the lawful basis. Where you have applied for a role with a dealer, that dealer will be the data controller in respect of your application. Your personal data will only be held for a period of 60 days, once a decision has been made on your application. VGIE is an equal opportunities employer and does not discriminate against race, gender identity or expression, age, colour, marital status, religion, sexual orientation, genetic information, or any other characteristic protected by applicable laws, and regulations. You have a number of rights as a data subject – to exercise them [e-mail] . For all further information on how your personal data is processed, read our Candidate Privacy Notice .

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