Principal Product Manager - Digital Experience

Genesys; Ireland; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

A leading technology company in Ireland is seeking a Principal Product Manager to define the vision and strategy for their Digital Experience roadmap. Candidates should have extensive product management experience in enterprise SaaS, particularly in AI-driven products. Responsibilities include collaborating with customers to innovate use cases, leading cross-functional teams, and driving scalable solutions for enhanced customer and employee experiences. This role offers a flexible work schedule and numerous benefits including health insurance and a generous pension scheme.

Benefits

Flexible work schedules

Health Insurance

Excellent pension scheme

Bonus scheme

Family-friendly leave allowances

Qualifications

• 8+ years of product management experience in enterprise SaaS or AI-driven platforms.
• Demonstrated leadership in defining and delivering AI-powered products.
• Proven success in building and scaling API-driven communication products.

Responsibilities

• Set vision and strategy for the product roadmap.
• Engage with customers to create innovative use cases.
• Drive future collaboration in conversations with AI capabilities.
• Collaborate with cross-functional teams for seamless workflows.
• Inspire teams and build influence with C-level stakeholders.

Skills

Product management experience in enterprise SaaS

Leadership in AI-powered products

Strong analytical skills

Excellent communication skills

User-centric design

Stakeholder management

Experience with CCaaS products

Collaboration initiatives at scale

Job description

## Principal Product Manager - Digital Experience* Set the vision and strategy for our Multiple Actors roadmap, aligning with collaborator teams.* Own the outcomes-based roadmap with a focus on customer value, market differentiation, and technical feasibility. Build and deliver a forward-looking roadmap that enables Genesys to deliver the digital collaboration features our customers need most.* Engage closely with strategic customers, co-creating innovative use cases and accelerating adoption to ensure measurable success.* Champion your vision for the future of Digital Channel Collaboration with AI capabilities within the component set.* Lead workshops, strategy sessions, and more to drive the future of how Multiple Participants are managed in a conversation.Collaborate cross-functionally with engineering, design, marketing, and services teams to deliver seamless, human-centered collaboration workflows.* Apply design thinking and rapid prototyping to refine agent experiences, ensuring solutions that augment human capability and enhance customer outcomes.* Inspire and align teams across the organization, fostering a culture of innovation, accountability, and empathy while building influence with C-level stakeholders by communicating effectively.* Deliver enterprise-ready products, turning experimental capabilities into scalable solutions.* Build go-to-market plans and work with customer success teams to drive feature enablement and onboarding.* Leverage Generative AI, LLMs, and more to help shape collaborative intelligence in digital channels.* Build go-to-market plans and work with customer success teams to drive feature enablement and onboarding.* 8 years+ of product management experience in enterprise SaaS or AI-driven platforms.* Demonstrated leadership in defining and delivering AI-powered or collaboration / conversational products.* Proven success in building and scaling API-driven communication products.* Strong analytical skills with a track record of KPI ownership and data-driven decisions.* Experience defining product roadmaps and shipping enterprise-grade features.* Excellent communication and stakeholder management across technical and non-technical teams.* Familiarity with CCaaS products and landscape* Awareness of emerging trends in Generative AI, LLMs, and collaboration. Proven success in leading teams to deliver solutions that reshape customer or employee experiences.* Deep understanding of user-centric design and iterative product development cycles.* Experience of defining product strategy and delivering innovative solutions within the Contact Centre and Customer Experience Orchestration domain.* Experience working with global, distributed teams and scaling products across multiple regions and markets.* Track record of driving large-scale SaaS portfolios with significant revenue impact.* Success in building multi-billion-dollar growth strategies, potentially through AI-driven innovation.* Prior work in transformational technology initiatives that redefined industries or customer engagement models.* Experience representing products and companies in executive-level customer engagements, analyst briefings, and industry conferences.* Familiarity with the customer experience ecosystem and partnerships across AI, CRM, and workflow automation providers.* Experience driving collaboration initiatives at scale.* Passion for delivering intuitive and human-centric digital experiences.* Flexible work schedules and work-from-home options* Development and career growth opportunities* Excellent pension scheme* Bonus scheme* Health Insurance* Income Protection & Life Assurance* Family-friendly leave allowances, including paid maternity and paternity leave.### Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.