Portfolio Manager

EA; Galway; On-site; EUR 110,000 - 150,000; Full time

Job summary

A leading gaming company is seeking a Portfolio Manager for their Self-Service Fan Care team in Galway, Ireland. This role focuses on improving fan experiences and leading cross-functional projects. The ideal candidate will have over 10 years of project management experience, strong data analysis skills, and the ability to lead a team of project managers. Candidates should be adaptable, proactive, and skilled in developing impactful strategies. Compensation will be competitive and aligned with company standards.

Benefits

Healthcare coverage

Paid time off

Complimentary games

Qualifications

• Proven ability to lead large, interconnected programs with measurable impact.
• Experience managing and developing high-performing project or program managers.
• Strong data analysis skills to distill insights into actionable recommendations.

Responsibilities

• Lead Portfolio Operations and improve fan experiences.
• Manage Large-Scale Projects from initiation to delivery.
• Develop a team of Project Managers and align work with organizational goals.

Skills

Project lifecycle management

Data analysis

Leadership and presentation

Risk management

Issue resolution

Education

10+ years of project management experience

PMP certification

Tools

Google Suite

Jira

Airtable

Job description

Overview

Electronic Arts creates next‑level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Job title

Portfolio Manager, Self‑Service Fan Care

About the role

EA's Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to getting them back in the game when they have issues, we support fans across their EA experiences and keep them safe online. We value people who bring new ideas and perspectives to make Fan Care a great place to be. We celebrate inclusion. It's just as important for us to create great experiences for our people as for our players.

What you’ll do

• Lead Portfolio Operations
• Drive the rhythm of the business by aligning portfolio activities with company OKRs and improving fan experiences.
• Set and maintain standards for clear and consistent project documentation, from business cases to performance reports.
• Develop engaging portfolio communications and progress updates for stakeholders.
• Build and maintain portfolio roadmaps to ensure visibility and alignment across Fan Care teams.
• Manage project intake, backlog, and portfolio steering sessions with leadership.
• Define and track portfolio KPIs, communicating insights and progress clearly.
• Build trusted relationships across teams and advocate for portfolio needs and priorities.
• Lead portfolio‑wide change management to support smooth adoption of new tools or processes.
• Drive Planning and Delivery
• Translate strategic goals into actionable delivery plans across the Self‑Service portfolio.
• Collaborate with leaders across EA to connect long‑term strategy with near‑term execution.
• Identify and prioritize initiatives that elevate fan experiences and operational excellence.
• Align resources to ensure high‑impact work gets done efficiently.
• Anticipate and manage cross‑portfolio dependencies, risks, and trade‑offs.
• Track outcomes against business cases and OKRs to ensure measurable value.
• Facilitate quarterly and annual planning to keep the portfolio data‑informed and agile.
• Manage Large‑Scale Projects
• Lead cross‑functional projects from initiation to delivery, ensuring clarity of scope, ownership, and timelines.
• Make informed, timely decisions that shape project outcomes.
• Proactively monitor progress, manage risks, and communicate updates to stakeholders.
• Ensure consistent documentation, communication, and historical record‑keeping.
• Drive issue resolution and facilitate retrospectives to capture lessons learned and improve future execution.
• Lead and Develop a Project Management Team
• Manage and coach a team of Project Managers, setting clear expectations and aligning their work with portfolio and organizational goals.
• Develop team capabilities in project delivery, communication, risk management, and data‑driven decision‑making.
• Foster delivery excellence by upholding consistent project management standards, documentation practices, and quality expectations.

What you’ll bring to the role

• Deep understanding of project lifecycles, management standards, and backlog management.
• Proven ability to lead large, interconnected programs with measurable impact.
• Strong data analysis skills to distill insights into actionable recommendations.
• Confident leadership and presentation skills with cross‑functional and executive teams.
• Skilled in risk management, issue resolution, and continuous process improvement.
• Experience leading a team of project or program managers, with a track record of developing talent and scaling execution quality.
• Organized, proactive, and calm under pressure in a fast‑paced environment.
• Adaptable and solution‑focused with a passion for improvement.

Experience & Tools

• 10+ years of project management experience, ideally within global and cross‑functional teams.
• Experience managing and developing high‑performing project or program managers.
• Familiarity with Project Management processes and best practices.
• Fluency in business tools such as Google Suite, Jira, and Airtable.
• PMP certification preferred (not required).

Compensation And Benefits

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

Pay Ranges

• Illinois (depending on location e.g. Chicago vs Illinois City) *$118,700 – $154,100 USD
• Massachusetts (depending on location e.g. Boston vs Springfield) *$124,100 – $171,800 USD
• Jersey City, NJ *$124,100 – $171,800 USD
• New York (depending on location e.g. Manhattan vs. Buffalo) *$118,700 – $171,800 USD

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well‑being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.