Personal Lines Manager

Power Insurances; Limerick; On-site; EUR 40,000 - 60,000; Full time

Job summary

An insurance brokerage in Limerick seeks a skilled Personal Lines & Operations Manager to lead and develop the team while ensuring outstanding customer service. The role involves improving processes, driving commercial performance, and adhering to compliance. Ideal candidates will have 7-10 years of insurance experience, team management skills, and a CIP qualification. This is a full-time, on-site position with a small degree of flexibility after onboarding.

Benefits

Bonus: 10–15% performance linked

Employee assistance programme

CPD and qualification support

Wellness initiatives

Company pension

On-site parking

Sick pay

Qualifications

• 7–10 years experience in insurance with team leadership.
• Deep knowledge of personal lines broking: business, renewals, claims.
• Strong understanding of compliance regulations.

Responsibilities

• Lead the Personal Lines operations team.
• Ensure operational excellence in customer service.
• Drive commercial performance and retention rates.
• Develop and support team members through training.

Skills

Leadership

Communication

Customer service

Problem solving

Compliance knowledge

Team management

Education

CIP qualified

Tools

Excel

Data analysis tools

Job description

Power Insurances is a family owned insurance brokerage operating in Limerick since 1957. We are an award winning brokerage (winning the Brokers Ireland best Irish personal lines brokerage in 2023). The business has developed into a modern company in the last 15 years incorporating online brands such as Nonstandard.ie & EVinsurance.ie. We believe in a high level of customer service for our clients and believe our clients should be treated with respect.

Our mission is simple but powerful:

Growth through obsessional customer service.

We’re now seeking a hands‑on, people‑focused leader to take charge of our Personal Lines operations — inspiring a high‑performing team, improving processes, and helping us reach new levels of excellence.

This is a visible role where you’ll combine leadership, coaching, and operational delivery. You’ll set the tone, lead from the front, and shape how our brokerage continues to grow.

The Role:

• Be the visible leader in the office — motivate, support, and develop your team every day.
• Lead by example: handle escalations and show what great service looks like in action.
• Run daily huddles and one‑to‑ones focused on performance, development, and accountability.
• Build a culture of pride, positivity, and customer obsession.
• Recognise great work and address underperformance early and fairly.

2. Deliver Operational Excellence

• Oversee all personal lines activity — new business, renewals, MTAs, and claims.
• Ensure SLAs are met and customer outcomes are consistently excellent.
• Maintain strong MI and compliance reporting.
• Streamline processes to improve both efficiency and customer experience.
• Keep the team focused, supported, and delivering results.

3. Drive Commercial Performance

• Maintain and grow our strong retention rate.
• Support cross‑sell and up‑sell activity to give clients the right cover at the right time.
• Work closely with insurers to resolve issues and improve service turnaround times.
• Monitor commercial margins and drive smart, customer‑focused growth.

4. Uphold Compliance & Quality

• Ensure full adherence to Central Bank of Ireland regulations and internal standards.
• Lead QA reviews and coach continuous improvement.
• Manage complaints fairly and use insights to prevent recurrence.
• Maintain documentation and data protection standards.
• Manage EDI audits and document register with the admin team.

5. Develop the Team

• Oversee recruitment, induction, and ongoing training.
• Foster a collaborative, supportive environment where people enjoy coming to work.
• Promote accountability, teamwork, and shared success.
• Review where the business will need new employees in the future and plan their recruitment.
• Work with our apprentice’s on our apprentice scheme and ensure smooth development.

About You

• CIP‑qualified (or working toward it).
• Deep knowledge of personal lines broking – new business, renewals, MTAs, and claims.
• 7–10 years’ insurance experience, including team lead or supervisory responsibility.
• Strong understanding of compliance and regulation.
• Experienced using MI/data to drive performance.
• Calm, organised, and confident under pressure.
• Excellent communicator who leads by example and builds trust.
• Tech‑savvy with broking systems, insurer portals, and Excel/MI tools.

You’re the type of leader who lifts the room.

Calm yet energetic. Focused yet approachable.

You bring momentum, positivity, and a standard others want to follow.

The Package

Bonus: 10–15% performance‑linked (retention, SLAs, quality, and engagement)

• Employee assistance programme
• CPD and qualification support
• Wellness initiatives & family‑business culture

Location: Limerick (on‑site presence essential; limited hybrid flexibility post‑onboarding and after 12 months)

Hours: Full‑time, Monday–Friday

Why Join Power Insurances?

We’ve served Irish customers for almost 70 years, combining tradition with innovation.

At Power Insurances, you’ll find an friendly, ambitious team that believes in doing things the right way — through obsessional customer service.

This is your opportunity to step up into a key leadership role within an award‑winning brokerage that genuinely values its people and its clients.

How to Apply

Send your CV and a short cover note to [e-mail].

Use the subject line: “Personal Lines & Operations Manager.”

• Bike to work scheme
• Company events
• Company pension
• Employee assistance programme
• On‑site parking
• Sick pay
• Do you have at least 2 years as a team lead or manager/supervisor in an insurance or financial services company?
• Work location: Hybrid remote in Limerick, CO. Limerick