Personal Lines Account Handler

Arthur J. Gallagher & Co. (AJG); Dublin; On-site; EUR 35,000; Full time

Job summary

A leading global insurance brokerage is seeking a Personal Lines Account Handler in Dublin to manage client relationships and deliver tailored insurance solutions. You will engage in inbound and outbound sales calls, assess client needs, and provide professional support to ensure excellent customer service. The ideal candidate should have APA qualification and strong sales abilities. This full-time position offers a salary of €35,000 while contributing to a team with over 100 years of combined insurance experience in a supportive environment.

Qualifications

• Minimum of APA qualification.
• Previous experience in a similar role would be an advantage.
• Proven ability to achieve sales targets and provide excellent customer service.

Responsibilities

• Handle inbound and outbound sales calls to engage potential clients.
• Prepare and present quotes, explaining coverage details clearly.
• Manage lapsed or at-risk policies, working to re-engage clients.

Skills

Sales acumen

Customer service

Interpersonal skills

Time management

Problem-solving

Education

APA qualification

Tools

CRM systems

Microsoft Office Suite

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Arthur J Gallagher Insurance Brokers (Ireland) Limited are part of the Arthur J Gallagher Group, one of the largest insurance brokerages in the world. We are now seeking to add a Personal Lines Account Handler to our team, based in our Dublin office. This is a full-time, permanent position.

Gallagher’s team in Ireland have over 100 years of combined insurance experience, we offer business, personal, and financial insurance solutions, protecting what matters most, to the people who matter to us – our customers. We do our utmost to provide the very best in customer service, niche insurance solutions, and expert advice. Founded by Arthur J. Gallagher in Chicago in 1927, Gallagher has grown to be one of the leading insurance brokerages, risk management, and human capital consultant companies in the world. With significant reach internationally, our organisation employs over 70,000 people and our global network provides services in more than 130 countries.

We are seeking a proactive and customer-focused Personal Lines Account Handler to manage client relationships, handle inbound and outbound sales calls, and provide tailored insurance solutions. In this role, you will focus on converting leads, retaining clients, and delivering exceptional service while ensuring compliance with industry standards.

How you'll make an impact

• Handle inbound and outbound sales calls to engage potential clients and convert leads into policies.
• Assess client requirements and recommend suitable insurance products.
• Prepare and present quotes, explaining coverage details and benefits clearly and accurately.
• Follow up on inquiries and quotes promptly to maximise conversion rates.
• Proactively contact existing clients to discuss policy renewals, ensuring continued coverage and customer satisfaction.
• Identify opportunities to upsell or cross-sell additional products or services.
• Manage lapsed or at-risk policies, working to re-engage clients and recover lost business.
• Deliver exceptional service by understanding client needs and providing professional, empathetic support.
• Handle customer queries, complaints, or escalations efficiently and to a high standard.
• Build long‑term relationships with clients by ensuring a positive and trustworthy experience.
• Ensure all sales and retention activities comply with regulatory requirements and Gallagher’s internal policies.
• Maintain accurate records of client interactions, quotes, and sales using Gallagher’s CRM system.
• Stay up to date with changes in insurance products, pricing, and compliance requirements.
• Work closely with the Regional Sales Manager and team members to achieve shared targets.
• Contribute to team meetings and share insights or best practices to improve performance.

About you

• Minimum of APA qualification
• Previous experience in a similar role would be an advantage
• Proven ability to achieve sales targets and provide excellent customer service.
• Strong interpersonal and communication skills and the ability to build rapport with clients.
• Persuasive and confident sales abilities, with a customer‑focused approach.
• Excellent organizational and time‑management skills to handle multiple tasks.
• Problem‑solving skills to address client concerns effectively.
• Completion of the appropriate annual CPOD requirement and Maintain Minimum Competency Code
• Proficiency with CRM systems and Microsoft Office Suite.

Salary: €35,000

35 hours per week, full time.