Part-Time Debt Collection Specialist

MediaHQ UK Limited; Dublin; Hybrid; EUR 30,000 - 40,000; Part time

Job summary

A growing Irish tech company is seeking a part-time Debt Collection Specialist to manage overdue accounts and ensure healthy cash flow. This role requires excellent communication and negotiation skills, as well as the ability to work independently. You will be responsible for maintaining accurate records and collaborating with internal teams on billing queries. Offering hybrid working options, this position is ideal for someone experienced in debt collection and looking for flexible hours.

Benefits

Flexible part-time hours

Hybrid working options

Collaborative work environment

Qualifications

• Previous experience in debt collection or accounts receivable.
• Excellent communication and negotiation skills.
• Strong attention to detail.

Responsibilities

• Manage and monitor overdue customer accounts.
• Contact customers to arrange payment or discuss outstanding balances.
• Maintain accurate records of communications and payment activity.
• Work with teams to resolve billing queries.

Skills

Communication skills

Negotiation skills

Attention to detail

Independent workload management

Tools

CRM systems

Google Sheets/Excel

SaaS billing systems

Job description

MediaHQ is the all-in-one media contacts database and press release distribution platform designed for PR and communications teams. Founded by entrepreneur Jack Murray in 2009, our mission is simple: help our customers connect their stories with the right audience.

Our software is the fastest and most accurate way to find journalists, build media lists in seconds, send press releases, and get results. With the most comprehensive media database in Ireland and the UK, and cutting-edge tools to make PR effortless, we’re proud of our strong record of innovation and growth.

Our Operations team plays a key role in ensuring smooth, efficient processes across the business including managing our accounts receivable and maintaining strong, respectful relationships with our customers.

Why This Role?

We’re looking for a part-time Debt Collection Specialist to join our Operations Team. You’ll be responsible for following up on overdue accounts, managing payment plans and helping to maintain healthy cash flow for the company. You’ll work closely with our finance and sales teams to ensure that communication with clients remains professional, consistent and solution-focused. Our approach to debt collection is firm, fair and customer friendly.

What You’ll Do

• Managing and monitoring overdue customer accounts.
• Proactively contact customers by phone, email or letter to arrange payment or discuss outstanding balances.
• Maintain accurate and up-to-date records of all communications and payment activity through our CRM.
• Work with internal teams to resolve billing queries and discrepancies.
• Prepare regular reports on collection status and outstanding debt.
• Support KPI’s such as reducing overdue accounts, improving debtor days and keeping timely, accurate CRM notes.

What We’re Looking For

• Previous experience in debt collection, credit control or accounts receivable.
• Excellent communication and negotiation skills, firm but customer-friendly.
• Strong attention to detail and good record keeping.
• Comfortable working independently and managing your own workload.
• Familiarity with SaaS billing system and CRMs (e.g. Xero and Pipedrive) is a plus but not a necessity.
• Experience using Gmail, Google Sheets/Excel and phone-based outreach is beneficial.

What You’ll Get

• Flexible part-time hours (approx 19 hours a week with core availability between 9am - 1pm to support customer outreach and internal coordination).
• Hybrid working options, a minimum of one day per week is required in our Dublin office.
• A friendly collaborative work environment in a growing Irish tech company.

At MediaHQ, we practise growth mindset principles—we see possibility instead of limitation. If you’re experienced in debt collection and enjoy working in a fast-moving but supportive environment, we’d love to hear from you.

Application

Please apply with your CV (no more than two pages). We also require a short cover letter (max one page). Please, no stock cover letters.