Outreach Operations Specialist with German Language

Cognizant; Dublin; Hybrid; EUR 35,000 - 50,000; Full time

Job summary

A global technology company in Dublin seeks an Outreach Operations Specialist fluent in German. The role involves researching and engaging with entities to enhance Google Maps accuracy. Ideal candidates have a background in business development and communication skills in German and English. This position offers flexibility with a work-from-home or hybrid model.

Qualifications

• 0-1 year of experience working in digital/technology companies with tech products.

Responsibilities

• Communicate Google’s geo mission to authoritative entities.
• Conduct research to collate data used to enhance Google Maps.
• Liaise between external partners and Google stakeholder teams.
• Manage and track all data submissions with operations teams.
• Document deliverables related to partner outreach.

Skills

Excellent communication skills in English and German

Experience in Business Development and B2B partnerships/sales

Experience working in digital/technology companies with tech products

Expertise in Salesforce.com; Google Drive

Knowledge of Geographic Information System tools

Education

Bachelor's degree in Business Administration, in GIS, or a related field

Job description

Outreach Operations Specialist with German Language

Location : Dublin

Work Model : WFH/Hybrid

The role will focus on researching and outreaching to government and non-government entities in various markets to collate geographic data for use on Google Maps through Google’s Geo Data Upload Tool. You will use your business development and relationship building skills to identify and effectively communicate mutually beneficial opportunities to both partners and Google.

Core Competencies:

• Excellent communication skills in English and German.

• Experience in Business Development and B2B partnerships/sales, customer service

• Experience working in digital/technology companies with tech products

• Expertise in Salesforce.com; Google Drive

• Knowledge of Geographic Information System tools

• Bachelor's degree in Business Administration, in GIS, a related field, or equivalent

• 0-1 year of experience working in digital/technology companies with tech products

Role & Responsibilities:

• Communicate Google’s geo mission to authoritative entities and engage with potential partners to share basemap data for inclusion on Maps, primarily through promotion of the Geo Data Upload (GDU) Tool, using documentation provided by Google

• Conduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of Google Maps and benefit end users

• Liaise between external partners and Google stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc.

• Manage and track all data submissions (through GDU or outside GDU) with GDO operations teams and various external partners

• Report details of outreach and/or operational issues to GDO Outreach Operations Lead. Report project status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.

• Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc.

• Document deliverables, such as number of partners contacted/onboarded, number of open data sources identified or data sets submitted/ingested, number of edits made originating from outreached sources

• Address and resolve external partner queries associated to the project

• Troubleshoot process and operational issues reported by authoritative data sources; ability to develop deep understanding of data formats, structures, etc.

• Manage data pipeline from receiving the data captured by Partners to the creation of launch schedules, ensuring highest quality of captured data as outlined in the Operational Guidelines

• Utilize Google and non-Google owned tool to engage with new Partners and track communications

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.