Operations Manager for Motorway Operations Control Centre (MOCC)

Thomas & Adamson; Dublin; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading company in infrastructure management is seeking a MOCC Manager to oversee operations at the Motorway Operations Control Centre. The role includes ensuring adherence to KPIs, compliance with safety standards, and effective communication with stakeholders. This position requires extensive control room management experience and strong analytical skills to enhance operational efficiencies.

Qualifications

• 5 years control room experience managing people.
• 2 years tunnel control room management is desired.
• Fluent in written & spoken English.

Responsibilities

• Lead day-to-day operations of the Motorway Operations Control Centre.
• Ensure compliance with health and safety standards.
• Develop KPI reports for MOCC performance.

Skills

SCADA

ITS

Traffic monitoring systems

Analytical skills

Leadership

Communication

Education

Level 8 qualification

Job description

About Us

Egis Road and Tunnel Operation Ireland (ERTO) is an Irish company established in 2005 and is part of Egis Projects Ireland. We manage DublinTunnel, Jack Lynch Tunnel and the Motorway Traffic Control Centre (MTCC) for Transport Infrastructure Ireland (TII).

ERTO's responsibility is to manage all processes associated with the Operation and Maintenance of the Dublin Tunnel, Jack Lynch Tunnel and the MTCC. We are located at the Dublin Tunnel Control Building on East Wall Road.

The position’s holder is responsible towards compliance with the three Codes of Ethics, Integrity and Human Resources Management Code, internal rules, all local regulations and Health & Safety rules that apply in for the Egis Road and Tunnel Operation activities.

About the Role

The MOCC Manager is responsible for leading the effective day-to-day operations of the Motorway Operations Control Centre (MOCC), ensuring high performance in line with Key Performance Indicators (KPIs), operational continuity, and coordination with operational partners. The role will also ensure the MOCC adheres to health, safety, quality, and environmental standards while maintaining effective communication across multiple stakeholders and responding efficiently to incidents across the national motorway network.

• Manage TII’s advanced motorway and tunnel management system applications
• Monitor quality of all notifications and communications sent to stakeholders and public
• Liaise with other ERTO departments and stakeholders to facilitate, maintain and develop new and existing systems though a capital expenditure programme
• Ensure compliance with applicable contractual obligations
• Facilitate the “One Control Room” ethos, coordinating tunnel and motorway operations seamlessly Liaise, on behalf of the client, with operational partners and stakeholders
• Facilitate operations by guiding critical decisions and development SOP’s
• Developing special event response plans and guiding/ training on them
• Identify, develop and report on measures of effectiveness for the MOCC by providing KPI’s on transportation management, traveller information, incident management and vehicle detection system data to managers, stakeholders and motorway/tunnel users
• Prepare regular reports on the performance of MOCC operations
• Taking all actions within the scope of the Service in an environmentally responsible manner
• Support the implementation and integration of new systems, such as NIMS, in collaboration with the client and subcontractors.

What do we need from you

• Level 8 qualification recognised by the National Framework of Qualifications Ireland, or other equivalent qualification in an appropriate discipline
• At least 5 years control room experience managing people is essential and a minimum of 2 years traffic control tunnel control room management is desired
• Strong experience with SCADA, ITS, or traffic monitoring and communication systems.
• An understanding of client relationships and reporting, including stakeholder liaison
• Demonstrated ability in employee mentoring and development
• Proven leadership and incident response capability in high-pressure environments
• Change management experience to lead continuous improvement of operating efficiencies
• A high level of numeracy and demonstrable analytical skills
• Excellent written & verbal communication skills
• Fluent written & spoken English