Marketing and Communications Manager

T-pro; Leinster; Hybrid; EUR 40,000 - 60,000; Part time

Job summary

A leading catering and hospitality company is seeking a part-time Marketing and Communications Manager in Ireland. The role involves developing customer engagement strategies, leading marketing initiatives, and collaborating with onsite teams. Ideal candidates will have proven experience in marketing and excellent communication skills. This position offers flexible working arrangements and various benefits, fostering a supportive work environment.

Benefits

Free meals while at work

Perks shopping discount card

Flexible working

Additional Leave Purchase scheme

Life assurance cover

Career Pathways support

Learning & development programs

Access to wellness programs

Employee Assistance Program

Reward and recognition schemes

Qualifications

• Proven experience in customer engagement, marketing or communications roles.
• Strong understanding of marketing principles and strategies.
• Excellent written and verbal communication skills.
• Analytical mindset to interpret data and draw actionable insights.
• Creative thinker to develop innovative marketing approaches.
• Proficient in using marketing tools and platforms.

Responsibilities

• Develop and implement customer engagement strategies aligned with marketing objectives.
• Collaborate with managers to create and execute food events.
• Lead the execution of communication initiatives ensuring consistent messaging.
• Conduct customer feedback to identify trends for improvement.
• Maintain strong relationships with customers and clients.
• Drive development of marketing collateral for various platforms.
• Conduct monthly presentations highlighting customer engagement initiatives.

Skills

Customer engagement strategies

Marketing principles

Communication skills

Analytical mindset

Creative thinking

Marketing tools proficiency

Job description

Overview

We are Compass Group Ireland, seeking a part-time Marketing and Communications Manager to join our team. You will work with the onsite team and other leaders across the business to ensure the best service is delivered. Shift pattern: 3 out of 5 days, with 2 days onsite in Leixlip, Kildare and 1 day working from home.

Key Responsibilities

• Develop and implement comprehensive customer engagement strategies aligned with the company's marketing objectives.
• Collaborate with the general manager and head chefs to create and execute integrated food events and supplier pop-ups within the employee dining.
• Lead the planning and execution of communication initiatives, ensuring consistent and compelling messaging across various channels.
• Conduct face-to-face customer feedback “Talk Thursday” onsite to analyse customer feedback and behaviour data to identify trends and opportunities for improvement in customer engagement and marketing efforts.
• Establish and maintain strong relationships with customers and onsite clients through effective communication, addressing inquiries, and providing relevant information.
• Drive the development of marketing collateral, including content creation, for both digital and traditional platforms.
• Conducted monthly Partnership Review presentations for onsite clients, highlighting event activations, customer engagement initiatives and measurable impact on sales performance.
• Stay updated on industry trends and best practices to continually enhance customer engagement strategies.

Qualifications

• Proven experience in customer engagement, marketing or communications roles.
• Strong understanding of marketing principles and strategies.
• Excellent written and verbal communication skills.
• Analytical mindset with the ability to interpret data and draw actionable insights.
• Creative thinker with the ability to develop innovative marketing approaches.
• Proficient in using marketing tools and platforms.

Compass Group reserves the right to enhance the criteria, if necessary, for the purposes of shortlisting.

Benefits

As well as a competitive salary, we offer a range of benefits:

• Free meals while at work
• Perks shopping discount Card which can be used across the Island of Ireland to save at various restaurants, high street stores, hotels, day out venues, gyms, golf courses and many more
• Flexible working to support work-life balance
• Additional Leave Purchase scheme to balance home and work life
• Life assurance cover
• Additional, seasonal and overtime hours available
• Career Pathways to support career progression and/or skills development
• Learning & development programs available for personal and professional development & growth
• Access to wellness programs to promote mental health and wellbeing of our colleagues
• Employee Assistance Program to guide and support our employees
• Exciting internal reward and recognition schemes

About Us

At Compass Ireland, our people are our business. When you join Compass Group you will be joining a supportive network of incredible individuals, each united by their passion for going the extra mile for the organisations we partner with. We are building a team who care about providing a great customer experience and want to grow and develop as we do. We are dedicated to investing in every colleague joining us and pride ourselves on being an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all our colleagues. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.