Manager, Web, Brand & CX Liaison

Novartis Farmacéutica; Dublin; Hybrid; EUR 75,000 - 95,000; Full time

Job summary

A leading pharmaceutical company seeks a Manager, Web, Brand & CX Liaison to enhance patient and professional experiences through innovative digital strategies. This role focuses on operational excellence across numerous commercial websites, emphasizing collaboration, data analysis, and a strong product vision to drive brand engagement.

Qualifications

• Minimum 2 years’ experience in healthcare, consulting, or pharma with global exposure.
• Proven leadership in cross-functional, multicultural, and matrixed environments.
• Strong ability to engage with senior stakeholders.

Responsibilities

• Support the development of web product vision and strategy.
• Drive adoption of new features through customer journey insights.
• Analyze product data to inform decisions and optimize performance.

Skills

Communication

Leadership

Agile methodologies

Data analysis

Content management systems

Marketing technologies

Education

University degree

Advanced degree in science or business

Job description

Location: Dublin, Ireland
#LI-Hybrid
Relocation Support: This role is based in Dublin, Ireland. Novartis is unable to offer relocation support: please only apply if accessible.

Step into a role where digital innovation meets purpose. As the Manager, Web, Brand & CX Liaison, you’ll be at the heart of transforming how patients and healthcare professionals experience Novartis brands online. You’ll drive operational excellence across a dynamic portfolio of over 50 commercial websites, ensuring seamless collaboration between cross-functional teams and aligning product strategies with business goals. This is your opportunity to shape the future of pharma brand engagement in the US — where creativity, data, and customer-centricity converge.

About the Role

Key Responsibilities :

• Support the development of web product vision, roadmap, and strategy aligned with Novartis priorities
• Drive adoption of new features through customer journey insights and strategic enablement
• Manage day-to-day operations, sprint accountability, and compliance workflows
• Enhance agile practices and ensure team adherence in collaboration with agile coach
• Analyze product data to inform decisions and optimize performance
• Coordinate cross-functional efforts across marketing, governance, and development teams
• Identify and implement process improvements across the product lifecycle
• University degree required; advanced degree in science or business is a plus
• Minimum 2 years’ experience in healthcare, consulting, or pharma with global exposure
• Strong communication skills and ability to engage with senior stakeholders
• Proven leadership in cross-functional, multicultural, and matrixed environments
• Expertise in content management systems and marketing technologies
• High adaptability, curiosity, and familiarity with agile or product methodologies.

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Benefits and rewards:

Read our handbook to learn about all the ways we’ll help you thrive personally and professionally:

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

IE02 (FCRS = IE002) Novartis Ireland Ltd

Functional Area Marketing

Job Type Full time

Employment Type Regular

Shift Work No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.