Line Manager - Clare

Redefined; Ireland; On-site; EUR 40,000 - 55,000; Full time

Job summary

A leading retail company in Ireland is seeking an experienced Line Manager to lead a department and support a team in delivering exceptional service. Responsibilities include coaching team members, ensuring compliance with safety protocols, and driving sales performance. The ideal candidate will have a strong background in management and a passion for customer service. This role offers competitive salary and various benefits, making it a great opportunity to grow within a dynamic environment.

Benefits

Competitive Salary

Bonus Scheme

Life Assurance

Pension Scheme

Paid Family Leave

Bike to Work

Wellbeing Initiatives

Qualifications

• Proven management experience in a retail environment.
• Demonstrated passion for customer service.
• Ability to adapt and work in a fast-paced environment.

Responsibilities

• Lead and coach a team to deliver excellent customer service.
• Ensure all key performance indicators for departments are met.
• Deliver training and coaching to develop team skills.

Skills

Management experience

Customer service focus

Adaptability

Team leadership

Retail experience

Job description

Background

Tesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in *Serving Ireland’s Shoppers a Little Better Everyday*. We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable. Tesco Ireland is committed to developing individuals’ talents and supporting professional development as a dynamic business that values people with strong leadership skills and an entrepreneurial attitude.

The Role

Tesco Ireland is currently seeking to appoint a Line Manager for ______ who will have responsibility for supporting and leading a department and a team of people to deliver the best shop for our customers.

Key Accountabilities

• Lead and coach your team to deliver the best Shopping Trip for customers by ensuring great service, standards and availability
• Deliver all key performance indicators for your departments
• Lead a team, making decisions every day that support them to do their jobs
• Deliver the training plan, ensuring all colleagues receive quality training, are validated to do their job and have an up to date training card
• Ensure all the processes; routines and systems for your departments are completed accurately and at the right time
• Plan every seasonal, trade driving and promotional activities to achieve maximum sales, impact and presentation
• Responsible for all safe and legal routines for my departments, ensuring plans are in place to address any identified issues
• Ensure that colleagues understand the importance of the "what" and the "how", have objectives, regular reviews, career discussions and a live PDP
• Provide regular coaching and feedback across the store, improving the skills of your team
• Coach my team, giving them the confidence to call out behavioural issues and improve the shopping trip for customers
• Creates an environment that encourages innovation and personal growth
• Role models a culture where customers love to shop and colleagues love to work

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

What is in it for you

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

• Competitive Salary
• Bonus Scheme*
• Colleague Clubcard 10% discount (including a 2nd card for a family member)*
• Life Assurance
• Pension Scheme*
• Save As You Earn Scheme*
• Paid Family Leave
• Bike to Work
• Long Service Awards
• Commuter Scheme
• Wellbeing Initiatives

*Entry requirements and rules of the scheme apply

You will be responsible for

• Always put the customer first and consider them in everything you do.
• Get to know your customers and serve them with pride.
• Help to ensure products and services are available for customers at all times.
• Handle all products with care to maintain quality and ensure they reach the customer in the best condition.
• Keep the shop floor and back areas clean and tidy at all times.
• Using the training you receive, follow department routines and processes.
• Follow all company policies and adhere to Health and Safety routines.
• Whilst you will have a core role, you may be asked to support your colleagues by helping in other departments.

Experience

• Must have previous management experience
• For the 'Line Manager' role you have a demonstrated track record of:
• Being passionate about delivering the right way for customers and colleagues
• Being adaptable and agile in your thinking
• Delivering key objectives in a fast paced environment
• Being the 'Go To' person for all queries for your department
• Shaping and influencing at the most senior level
• Previous Retail Experience preferred

Leadership Skills & Style

• You make time to build strong relationships with colleagues inside and outside of my store. I work collaboratively with my team to deliver results
• You are warm and welcoming in every interaction with colleagues and customers - putting people at the heart of everything that I do. I take time to see hear and recognise others. Colleagues see me being myself, sharing my passion and enthusiasm
• You use energy and resilience to keep momentum going when working in challenging environments. I make tough decisions when there is no right answer, staying true to my personal values
• Your colleagues see me doing the right things when times are tough. I know how to be at my best and inspire confidence in those around me
• You encourage others to think differently, providing an environment where creativity and new ideas are welcomed. I am keen to help deliver new initiatives, providing feedback on how they could be further improved
• A humble leader who lives the Tesco's values

About Tesco

Tesco has operated in the Irish retail market since 1997, and with 163 stores nationwide, we employ over 13,000 people in cities and towns around Ireland, supporting almost 45,000 jobs directly and indirectly.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.

Everyone is welcome at Tesco.

We have embraced a blended working week - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us about how this can work for you.