Junior Service Advisor

Resumeset; Ireland; On-site; EUR 40,000 - 60,000; Full time

Job summary

An automotive service provider in Wexford is seeking a Junior/Trainee Service Advisor. In this full-time role, you will manage customer appointments, ensure clear communication between clients and technicians, and prepare invoices detailing services rendered and necessary parts. Excellent communication and organizational skills are essential for this position, alongside a strong work ethic and a passion for customer service. The role offers a starting salary of €27,000 per year, working in person at the dealership.

Qualifications

• Must have good communication skills for customer interaction.
• Ability to upsell and discuss vehicle needs with customers.
• Strong organizational abilities to manage appointments efficiently.

Responsibilities

• Create appointments and greet customers upon arrival.
• Prepare invoices clearly outlining services and spare parts.
• Manage phone bookings and daily scheduling in an orderly manner.
• Liaise with the parts department to ensure necessary parts are available.
• Communicate any technical updates to the customer.
• Finalize all documentation before end of day reports.
• Ensure accurate accounting of day's transactions.

Skills

Good communication skills

Organizational skills

Computer skills

Job description

Junior/ Trainee Toyota Service Advisor

Due to the continued success of the Toyota Motor brand in Wexford, Hugh Boggan Motors wish to appoint a Service advisor to our existing team, based in Carriglawn, Newtown Road, Wexford.

Hugh Boggan Motors have been Toyota Dealers for over 50 years, and have built an enviable reputation for customer service, by placing the customer at the heart of everything that we do.

Our skilled and hardworking after- sales team serves our very loyal customer base from two central locations, Wexford Town, and Gorey.

The Service Advisor is a very important role within the dealership, making appointments to look after customer servicing requirements, allocating this work to the technicians, and liaising with the customer to keep them informed and report any issues which might arise.

Toyota have been the Number 1 sales motor franchise in Wexford for many years and currently Number 1 in 2025. This vacancy represents an exciting opportunity to join the Toyota family in Wexford. At the end of your training you will have acquired management skills which will allow you to seek promotion within the Dealership, the wider industry, or transfer them to a different occupation.

Service Advisor Skill sets.

The successful candidate as a customer facing employee, will be supplied with Toyota approved clothing, and maintain a clean and neat appearance. You will already have acquired good communication skills both on a face-to-face basis, and when discussing details on the phone. As the work involves the selling of labour hours and genuine parts, we would expect you to be able to display strong organisational skills coupled with the ability to upsell to the customer what their vehicle may require. Excellent computer skills will be required to ensure you meet the requirements of both the customer and the management team within the Dealership.

Service Advisor Position Overview.

• Central role in creating an appointment for customer, greeting them upon arrival, allocating their car to the appropriate technician, and liaising with the customer as their vehicle navigates the service process.
• Preparing the invoice for the customer clearly outlining procedures carried out and spare parts required to complete the work.
• Taking all phone bookings and filling the daily diary in an orderly manner, utilising the hours available for sale on that particular day.
• Working closely with the spare Parts department to ensure the correct parts have been identified, ordered, are always available to your technician to successfully complete the customer’s visit to your workshop.
• Advising the customer of any technical updates the technician may feel the customer needs to know.
• Responsibility to ensure all documentation created during the day is finalised before end of day reports are compiled.
• Ensure end of day monies have all been accounted for and the day's work has balanced correctly.

What to do next

We think if you are really passionate about helping people, strong work ethic, desire to get on in the industry, this is a job specially made for You.

Just send us Your C.V. complete with a short note giving details of the abilities you have which can support You and your colleagues in your role as Service Advisor…

Job Type: Full-time

Pay: From €27,000.00 per year

Work Location: In person